ALANKRITA PANDITA SHRIVASTAVA

• Prepare weekly and monthly reports on IPCC function including different Key Performance Indicators.
• Monthly governance with respective Application Operations Manager to discuss the PI and KPI's.
• Meetings with business function Heads on monthly KPI performance Highlight and escalate areas of concern.
• Monitors compliance and reports on the effectiveness of controls in the management of the organization.

• Client: Legal and General Investment Management Company, Roles and responsibilities:
• Managing 24*7 Operations Team for LGIM.
• Handling Weekly Ops Review meetings with client to ensure that service norms committed to the customer are met.
• Primary point of contact and leadership of Major Incidents as well as providing executive level escalation support during Major Incidents, ensuring they are monitored and managed to closure.
• Responsible for preparing different reports sent to client and higher management informing them about the current health of status.
• Work on the process documentation to make it compliant to HCL quality standards.
• Responsible for all System Center Operations Manager (SCOM) applications and Infrastructure.

• Client: Deutsche Bank., Roles and Responsibilities:.
• Managing and supporting more than 500 physical/virtual servers of Deutsche Bank.
• Perform software distribution and ensure successful deployment to end assets.
• Monitoring & troubleshooting various DB customized tools.
• Remotely deploying the Applications and Software with ASD tool on the network.
• Preparing & Monitoring Daily, Weekly & Monthly reports for all the tools.
• Providing level 2 support for all the tools from server side.
• Performing DR (Disaster Recovery) activity on weekends.
• Maintaining the servers compliance via SCCM (Security Compliance Configuration Manager) and DQI (Data Quality issues).
• Implementing and testing the new applications according to the business requirement.
• Data Center Server Availability and Ensure proper monitoring.
• Monitoring-Alerts configured for relay service status, web report status, disc space usage etc.
• Ensuring that all changes are appropriately planned and communicated.
• Making various change requests for the changes to be made on various servers.

HCL Technologies Pte Ltd., Singapore Feb 2009 - Nov 2010 HCL Comnet Pvt Ltd. Bangalore, India Nov 2010 -Dec 2011 HCL Gmbh, Frankfurt, Germany Dec 2011- Nov 2012

Client: Deutsche Bank

• Preparing & Monitoring Daily, Weekly & Monthly reports on SAP Business Objects for all the tools.
• Monitoring & troubleshooting various DB customized tools like GAR, ROFS and also vendor tools like BigFix & SharePoint.
• Manage incident resolution from initial occurrence to successful outcome.
• Undertaking research for the root-causes of Incidents and thus ensures the enduring elimination of interruptions.
• Providing Level 2 support for all the tools from server side.
• Monitoring the application and infrastructure components of various applications of Deutsche Bank (MINT, SAP Business Objects, Adapter Services, Hotscan, MPO, Prisma, DBDC and DBDI, Trade Finance, MTNA, FX4CASH).
• Servers Monitoring, Database Monitoring, Web services Monitoring, Network monitoring etc. through various tools for Deutsche Bank.
• Hands on experience on tools like.
• ORCA (Operational Risk and Assessment Control) – Used for connectivity and queue monitoring etc.

• Used for CPU, Memory and file system monitoring.
• BMC Remedy – Used for creating tickets while escalations.
• IBM Tivoli (Webtop and customized DB Views) – Dashboard for viewing infrastructure and application alerts.
• First level escalations for links configured to Adapter Services (AS is a Middleware application supported by Messaging technology) and their related components during business hours and checking their status at various intervals (uptime / downtime).
• Escalation of all alerts of different severities by raising db-Symphony tickets to the support team.
• Performing Regular health checks as per their schedule.