Summary
Overview
Work History
Education
Skills
Timeline
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Alex Joseph

Alex Joseph

Team Leader
Coimbatore

Summary

Results-driven Team Leader with 12 years of expertise in US Mortgage and BPO Operations. Proven record of achieving 100% team targets and maintaining 99.90% quality (vs. 99.30% Client requirement). Skilled in loan processing, underwriting support, and secondary market document verification. Adept at mentoring teams, driving process improvements, and ensuring client satisfaction. Strong problem-solving, analytical, and leadership capabilities.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Team Leader

Cognizant Technologies Solutions
07.2017 - Current
  • Achieving 100% team production & user targets consistently.
  • Delivering 99.90% quality scores, surpassing client benchmark.
  • Conducting daily performance reviews, coaching under performers to meet targets.
  • Acting as SME for loan processing, resolving escalations and clarifications if needed.
  • Ensuring compliance by verifying borrower documentation: Credit, Bank Statements, Payoff, Employment/Income, Address, and Property details.

Quality Controller

Visionet Systems Pvt Ltd
01.2014 - 06.2017
  • Handled Quality Control for US Mortgage process.
  • Prepared Closing Disclosure, ALTA Settlement Statement, HUD, Clear-to-Close, and Deeds.
  • Conducted detailed verification of borrower data for underwriting accuracy.
  • Supported REO Services by validating and delivering invoices for property-related services.

Education

MS/M.Sc - Science

Bhartiyar University
Coimbatore
01.2013

B.Sc - undefined

Bhartiyar University
Coimbatore
01.2011

Skills

  • Bpo Operations

  • MS Office

  • US Mortgage

  • Basic SQL

Timeline

Team Leader

Cognizant Technologies Solutions
07.2017 - Current

Quality Controller

Visionet Systems Pvt Ltd
01.2014 - 06.2017

MS/M.Sc - Science

Bhartiyar University

B.Sc - undefined

Bhartiyar University

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