MANDHA SANDEEP

* Responsible on handling Tele-sales executive ensuring the 100% sales conversion and connecting the customers Via Google Meet, Zoom and WhatsApp Video call on explaining the product information(showing the competitors) in detail.

Handled Tele-sales of team of 10+ agents.

* Conducting team meetings frequently to get improve in all parameters and making it as a knowledge gaining session, and info will be shared to the agents that what tactical words to be used to close a sale.

* Assisting team in obtaining accuracy and maximizing productivity on daily basis.

• Collaborated with other departments to ensure alignment of goals across teams.
• Established clear expectations for employees, providing guidance when needed.
• Developed and monitored key performance indicators (KPIs) to assess team effectiveness.

• Communicated with clients to provide updates on account recovery status.
• Attended industry seminars or conferences related to collections best practices.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Documented all debtor interactions accurately for compliance and follow-up.
• Supervised a team of 8 collections staff, providing guidance and support to ensure successful outcomes.

• Suggested new service and billing methods to resolve potential issues.
• Established trust with customers by offering insightful guidance on offerings.
• Resolved billing concerns and managed product details inquiries.
• Resolved various customer inquiries promptly.
• Handled customer queries with efficiency and professionalism.