Alex Momin

Guest Service/ Customer Support

Kishangarh village

Summary

Dynamic professional with strong customer service and problem-solving skills. Experienced in delivering technical support and enhancing resolution rates for seamless customer experiences.

Overview

years of professional experience

Work History

Technical Process Associate Customer Service

Tech Mahindra

08.2025 - 06.2026

Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Improved resolution rates for non-technical user by providing clear, real time verbal and visual instructions.
Delivered frontline technical support to Verizon customers by resolving complex network connectivity issues and service-related challenges.

Senior Customer Service Representative

Teleperformance

07.2024 - 07.2025

Resolved customer inquiries through effective communication and problem-solving techniques.
Coordinated with cross-functional teams to address complex customer issues efficiently.
Analyzed customer feedback to identify trends and recommend service enhancements.
Provided customer support through inbound calls, resolving inquiries related to booking cancellation refunds and additional concerns while guaranteeing a seamless experience.

Education

Bachelor of Science - Bsc. Food Science And Technology

Unviersity of Science And Technology Meghalaya

Meghalaya

04.2001 -

Higher Secondary Leaving Certificate - Higher Secondary Leaving Certificate

Bethesda Higher Secondary School

Nagaland

04.2001 -

Skills

Customer service
Teamwork and collaboration
Friendly, positive attitude

Flexible and adaptable
Attention to detail

Timeline

Technical Process Associate Customer Service

Tech Mahindra

08.2025 - 06.2026

Senior Customer Service Representative

Teleperformance

07.2024 - 07.2025

Bachelor of Science - Bsc. Food Science And Technology

Unviersity of Science And Technology Meghalaya

04.2001 -

Higher Secondary Leaving Certificate - Higher Secondary Leaving Certificate

Bethesda Higher Secondary School

04.2001 -

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