Nimisha S
Ahmedabad
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AR Specialist, Sr. Customer Service Executive, Process Associate
Advantage Healthcare Solutions
Ahmedabad
10.2015 - 09.2016
- Overall management and recovery of accounts receivable, assigned explicitly to blue plans
- We are working with management, project support, and AR specialists to maximize returns for a specified client with revenue cycle optimization
- Timely management of unpaid claims and ensuring secondary claims are submitted and paid
- Building strategies that minimize errors and produce clean claim submissions
- Resolving incoming requests from the client and patient financial representatives in a timely fashion
- Assisting RCM Manager with process improvements to increase revenue and manage time
Infoanalytica
Ahmedabad
08.2014 - 08.2015
- Lead Generation for one of the leading IT Companies
- Responsible for Report preparation
- Conducted Market Research Surveys all over the globe except USA and Canada region
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted research, and gathered information from multiple sources and presented results
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Post Sales Web process
Motif InfoTech
Ahmedabad
03.2013 - 05.2014
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Working knowledge of Amadeus (GDS selling platform)
- Responsible for interacting and coordinating with airlines as and when required
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Answered multi-line phones and used active listening skills to assess clients' issues and challenges
Education
Masters - Mobile Application Development
Gujarat University
Ahmedabad05-2024
Bachelors - Computer Science
Kerala University
Trivandrum04-2008
Skills
- Java
- Swift
- HTML
- Microsoft Word
- Excel
- SQLite
- DBMS
- Multitasking and organization
- Product and service solutions
- Complaint handling
- Customer service
Certification
- How to JavaScript, Codekaro, 10/2023
- Campus to Corporate, Gujarat University Placement Cell, Date Not Provided
Projects
Housing Society Management System, Developed a society management app using Flutter. Implemented a user-friendly interface displaying society information. Utilized SQLite database to store user's favorite locations.
Timeline
AR Specialist, Sr. Customer Service Executive, Process Associate
Advantage Healthcare Solutions
10.2015 - 09.2016
Infoanalytica
08.2014 - 08.2015
Post Sales Web process
Motif InfoTech
03.2013 - 05.2014
Masters - Mobile Application Development
Gujarat University
Bachelors - Computer Science
Kerala University
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