Hi, I’m
Basha Vali Shaik
Sr. Customer Response Executive
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
2
Certification
3
Language
Work History
One Point One Solutions Pvt Ltd Chennai
Sr. Customer Response Executive
12.2021 - Current
Job overview
- ● Sr.Customer Response Executive & Handle or Support Trainees.
- ● I was only dedicated SME For Service recovery Desk.
- ● Handle Escalation Calls Provide Customer Centric Service
- ● Deliver desired Output target every month E.g.: Quality, CSAT, Schedule Adherence, AHT , Overtime As Per Business Requirements.
- ● Participate Sessions conducted For pre shift and post shift.
- ● Coaching and feedback along with listing feedback calls.
- ● Participate For refresher training conducted sessions with quality and training team.
- ● Self-call taken and attend training for own knowledge.
- ● Understanding Supervisor exception and deliver with in TAT.
- ● Follow up floor hygiene and burning issue.
- ● What are responsibilities I need to follow up with same.
- ● Quality and floor hygiene issue maintain in floor.
- ● Team Motivation.
Spice Money Limited Rayachoti
Business Correspondent Agent
08.2021 - 11.2021
Job overview
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Developed relationships with sources and contacts to gain additional insight.
- Met deadlines to provide relevant information quickly to staff and general public.
- Delivered content to broad audience by simplifying complex information.
Education
Sri Sai Institute Of Technology And Sciences Rayachoti
B.Tech from Computer Science And Engineering
11-2020
University Overview
- Received Merit Cum Means Scholarship
- Elected As Team Lead In College Project To Handle
- Completed Graduation With CGPA :7.03
CN Raju Junior College Rayachoti
Intermediate from MPC
03-2015
University Overview
- Completed Intermediate With 86%
International Merit High SchoolRayachoti
SSC from General Studies
03-2013
University Overview
- Received Merit Cum Means Scholarship
- Completed SSC with 95%
- Elected Captain of Cricket & CoCo Team
- Awarded A medal
Skills
- Coaching and mentoring
- Business development and planning
- Database Management
- Account management
- Review of contracts
- Strategic account development
- C# Programming
- Autocad
- P>R Programming
- Data Structures
- Java
- Sql
- Customer Inquiries
- Exceptional Customer Service
- Customer Relationship Management
- Attention to Quality
- Customer Satisfaction
- Technical Support
- Data Integrity
- Performance Improvement
- Client Relationship-Building
- Customer Care
- Operational Records Review
Certification
- Organization: Bridgelabz Solutions Trained As C# Developer and Still Practicing To become Professional in Programming With help of Training. :- Learnt Sql , Html & Xml with Dot Net (C#) :- Practiced Javascript and Data Structure Algorithms.
- INTERNSHIP :- =》C# Internship Done on Giftabled Organization From Fundamentals to Brush-up the Technical Skills with Training & Practicing =》Done Internship On Spice Money Limited As Business Correspondent Agent. SKILLS :- C# C programming Data Structures Java Sql R Programming Html,Xml,Css
Additional Information
HOBBIES & INTERESTS :-
1. Watching Movie.
2. Playing Cricket.
3. Pic Editing.
4.Photography
Work Preference
Work Type
Full TimeInternshipContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hours4-day work weekWork from home optionTimeline
Sr. Customer Response Executive
One Point One Solutions Pvt Ltd
12.2021 - Current
Business Correspondent Agent
Spice Money Limited
08.2021 - 11.2021
Sri Sai Institute Of Technology And Sciences
B.Tech from Computer Science And Engineering
CN Raju Junior College
Intermediate from MPC
International Merit High School
SSC from General Studies
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