ARPIT TIWARI
Bamglore
Summary
Experienced Sr. Cre bringing more than 2 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
2
2
years of professional experience
Work History
Sr. Customer Response Executive
One Point one solution Pvt Ltd
Banglore
06.2022 - 05.2024
- Developed strategies for handling customer service issues in a timely manner.
- Provided customer service support to clients with inquiries and complaints.
- Implemented feedback from customers into action plans to improve services and increase customer satisfaction levels.
- Resolved product or service problems by clarifying customers' concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Tracked daily performance metrics related to call volume, handle time.
Education
Graduation - Commerce
Veer Kunwar Singh university Arrah
Intermediate - I.COMM
Veer Kunwar Singh university Arrah
Matriculation -
Skills
- Strategic Planning
- Customer Support
- Self Motivation
- Teamwork and Collaboration
- Interpersonal Skills
- Active Listening
- Time Management
- Analytical Skills
- Adaptability and Flexibility
- Problem-Solving
Personal Detail
Mithlesh Tiwari, 08/20/1998, vill- gosaipur, srikhanda nokha, bihar, 821115, Single, _____________, Arpit Kumar tiwari
Strength And Hobbies
- Hard and smart working
- Honest and punctual
- Good communication skill in Hindi, English
- Reading Novel
- Cycling
- Cricket
Technical Skill
- Basic knowledge of computer
- HTML
- HYPERLINK
- EXCEL
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- I have received certificates two to three times in Rewards and Recognition Awards for my best performance.
Timeline
Sr. Customer Response Executive
One Point one solution Pvt Ltd
06.2022 - 05.2024
Graduation - Commerce
Veer Kunwar Singh university Arrah
Intermediate - I.COMM
Veer Kunwar Singh university Arrah
Matriculation -
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