Basha Vali Shaik
Sr.Customer Response Executive
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Sr. Customer Response Executive
One Point One Solutions Pvt Ltd
Chennai
12.2021 - Current
- ● Sr.Customer Response Executive & Handle or Support Trainees.
- ● I was only dedicated SME For Service recovery Desk.
- ● Handle Escalation Calls Provide Customer Centric Service
- ● Deliver desired Output target every month E.g.: Quality, CSAT, Schedule Adherence, AHT , Overtime As Per Business Requirements.
- ● Participate Sessions conducted For pre shift and post shift.
- ● Coaching and feedback along with listing feedback calls.
- ● Participate For refresher training conducted sessions with quality and training team.
- ● Self-call taken and attend training for own knowledge.
- ● Understanding Supervisor exception and deliver with in TAT.
- ● Follow up floor hygiene and burning issue.
- ● What are responsibilities I need to follow up with same.
- ● Quality and floor hygiene issue maintain in floor.
- ● Team Motivation.
Business Correspondent Agent
Spice Money Limited
Rayachoti
08.2021 - 11.2021
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Developed relationships with sources and contacts to gain additional insight.
- Met deadlines to provide relevant information quickly to staff and general public.
- Delivered content to broad audience by simplifying complex information.
Education
B.Tech - Computer Science And Engineering
Sri Sai Institute Of Technology And Sciences
Rayachoti 04.2015 - 11.2020
Intermediate - MPC
CN Raju Junior College
Rayachoti 04.2013 - 03.2015
SSC - General Studies
International Merit High School
Rayachoti 04.2012 - 03.2013
Skills
Coaching and mentoring
Certification
Organization: Bridgelabz Solutions Trained As C# Developer and Still Practicing To become Professional in Programming With help of Training. :- Learnt Sql , Html & Xml with Dot Net (C#) :- Practiced Javascript and Data Structure Algorithms.
Additional Information
HOBBIES & INTERESTS :-
1. Watching Movie.
2. Playing Cricket.
3. Pic Editing.
4.Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
INTERNSHIP :- =》C# Internship Done on Giftabled Organization From Fundamentals to Brush-up the Technical Skills with Training & Practicing =》Done Internship On Spice Money Limited As Business Correspondent Agent. SKILLS :- C# C programming Data Structures Java Sql R Programming Html,Xml,Css
08-2023
Organization: Bridgelabz Solutions Trained As C# Developer and Still Practicing To become Professional in Programming With help of Training. :- Learnt Sql , Html & Xml with Dot Net (C#) :- Practiced Javascript and Data Structure Algorithms.
09-2022
Sr. Customer Response Executive
One Point One Solutions Pvt Ltd
12.2021 - Current
Business Correspondent Agent
Spice Money Limited
08.2021 - 11.2021
B.Tech - Computer Science And Engineering
Sri Sai Institute Of Technology And Sciences
04.2015 - 11.2020
Intermediate - MPC
CN Raju Junior College
04.2013 - 03.2015
SSC - General Studies
International Merit High School
04.2012 - 03.2013
Personal Details
- Date of Birth :18/07/1998
- Father’s Name :Shaik Mahammed Basha
- Martial Status:Single
- Nationality:Indian
- Religion:Islam
- Sex :Male
SELF APPRAISAL
I am confident of my abilities and full of enterprise and initiative. I am Responsible, can work for hours and love to work in a team. I have a positive attitude towards work and Life
Declaration
I do hereby declare that all the information given above is true to the best of my Knowledge.
SHAIK BASHA VALI
Personal Details
- Date of Birth :18/07/1998
- Father’s Name :Shaik Mahammed Basha
- Martial Status:Single
- Nationality:Indian
- Religion:Islam
- Sex :Male
SELF APPRAISAL
I am confident of my abilities and full of enterprise and initiative. I am Responsible, can work for hours and love to work in a team. I have a positive attitude towards work and Life
Declaration
I do hereby declare that all the information given above is true to the best of my Knowledge.
SHAIK BASHA VALI
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