Alex Thomas

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

• Led an Accounts Management team of 20 sales professionals which includes managers and agents, providing mentorship and driving performance improvement.

• Clients are from international market and mainly from US.

• Organizing the team-building and company-growth activities including strategy setting, client meetings and sales training.

• Accountable to deliver consistent 1 cr revenue per month and maintained an average of more than 110%.

• Identified upselling and cross-selling opportunities through ongoing customer needs analysis which resulted in 20% growth in revenue.

• Developed and maintained strong relationships with key clients, leading to an improvement in client retention and satisfaction, hence helped in generating potential leads through referrals.

• Directly deals with P&L,Handled almost 75 employees which includes Senior managers,managers and agents.Was able to deliver 1-1.25 cr of revenve every month.
• Increased sales revenue by implementing strategic business plans and expanding into new territories.
• Implemented innovative marketing strategies that expanded brand awareness and generated leads.
• Analyzed market trends to identify potential opportunities for increased market share and revenue growth and established the market across all the districts in kerala
• Collaborated with cross-functional teams to develop successful product launches and promotions.

• Managed domestic sales team 20 people which focuses solely on B2C sales in co-ordination with B2B team.

•Conducted product demonstrations and training sessions for educators and administrators, driving adoption and user engagement.

• Managed the end-to-end sales process, emphasizing seamless operations and high-quality outcomes.

• Been an integral part of the company in training and helping associates in salesforce management, cold calling, virtual demos, direct selling and customer retention.

• Developing strategic plans as per business goals including sales plan, promotional campaign and partner programs.

• Started as an Associate and clocked 1.2 cr of rev within a span of 11 months.Promoted as an manager and handled the team 12-15 agents
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.