A L E X. G A B I L. M O M I N
Bangalore
Summary
Results-oriented individual with a diverse background in management, customer service, operations, and training, with a successful record of accomplishments. Dedicated to providing excellent customer service and making operational and procedural improvements. Compliant with Business Ethics, the Code of Business Regulations, and banking laws and regulations of Australia, the US, the UAE, and Bahrain.
Overview
18
18
years of professional experience
Work History
Analyst
HSBC Electronic Data Processing India Private Limited
Bangalore
08.2016 - Current
- Key member of pilot batch, laying foundation for process growth from 4 to 30+ FTEs across MENAT region
- Automated email organization saving 528+ hours annually
- Created a user-friendly signature form saving 600+ hours annually
- Documented SOPs for the process to ensure clear and consistent workflows
CCSS Representative
HSBC Electronic Data Processing India Private Limited
Bangalore
09.2013 - 07.2016
- Numerous fraud saves, notably single fraud save of $2,451,731.00
- Instrumental in process improvement, employee engagement
Associate Process Manager
eMacs Technologies Private Limited
Bangalore
04.2013 - 08.2013
- Designed and executed process management strategies aligned with organizational goals
- Outlined process flows, roles, responsibilities, and timelines in documents
- Teamed up with IT, HR, Finance, and Procurement departments
Team Lead
FirstSource Solutions Ltd
Bangalore
05.2010 - 06.2012
- Successfully groomed teams members for a successor and helped in promotion of 3 TLs and a QA in 25 months
- Successfully increased process FCR from 85% to 87%
- Successfully increased process Save Rate from 75% to 85%
- Managed 0% attrition for the period of 6 months.
Sr. CSR
Firstsource Solutions Limited
Bangalore
08.2008 - 04.2010
- Lone recruit outside FSL for a pilot project and helped turning 20 FTEs to 1000+ FTEs.
CSO
Mphasis an HP Company
Bangalore
08.2006 - 08.2008
- Exceeded retention target of 75% consistently for 6 months
Education
PGDBM - Business Management
NMIMS
BangaloreMBA (Finance) -
SMU
Bachelor of Computer Applications -
SAMS
BangaloreHSSLC (Science) -
St. Edmund's College
Skills
- Proficient with MS Office Suite
- Excellent Communication Skills
- Analytical Researcher
- Exceptional Leadership Skills
- Dedicated to Process Improvement
- Flexible Team Player
Accreditations
- Professional Sports Coach for Business - Cohen Brown Management Group Inc.
- NAC - NASSCOM Assessment of Competence
Hobbies and Interests
- Podcast Enthusiast: Psychology, Philosophy
- Reading: Historical Fiction, Autobiography, Social Philosophy
- Playing Musical Instruments
Timeline
Analyst
HSBC Electronic Data Processing India Private Limited
08.2016 - Current
CCSS Representative
HSBC Electronic Data Processing India Private Limited
09.2013 - 07.2016
Associate Process Manager
eMacs Technologies Private Limited
04.2013 - 08.2013
Team Lead
FirstSource Solutions Ltd
05.2010 - 06.2012
Sr. CSR
Firstsource Solutions Limited
08.2008 - 04.2010
CSO
Mphasis an HP Company
08.2006 - 08.2008
PGDBM - Business Management
NMIMS
MBA (Finance) -
SMU
Bachelor of Computer Applications -
SAMS
HSSLC (Science) -
St. Edmund's College
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