A L E X. G A B I L. M O M I N
Bangalore
Summary
Results-oriented individual with a diverse background in management, customer service, operations, and training, with a successful record of accomplishments. Dedicated to providing excellent customer service and making operational and procedural improvements. Compliant with Business Ethics, the Code of Business Regulations, and banking laws and regulations of Australia, the US, the UAE, and Bahrain.
Overview
18
18
years of professional experience
Work History
Analyst
HSBC Electronic Data Processing India Private Limited
Bangalore
2016.08 - Current
- Key member of pilot batch, laying foundation for process growth from 4 to 30+ FTEs across MENAT region
- Automated email organization saving 528+ hours annually
- Created a user-friendly signature form saving 600+ hours annually
- Documented SOPs for the process to ensure clear and consistent workflows
CCSS Representative
HSBC Electronic Data Processing India Private Limited
Bangalore
2013.09 - 2016.07
- Numerous fraud saves, notably single fraud save of $2,451,731.00
- Instrumental in process improvement, employee engagement
Associate Process Manager
eMacs Technologies Private Limited
Bangalore
2013.04 - 2013.08
- Designed and executed process management strategies aligned with organizational goals
- Outlined process flows, roles, responsibilities, and timelines in documents
- Teamed up with IT, HR, Finance, and Procurement departments
Team Lead
FirstSource Solutions Ltd
Bangalore
2010.05 - 2012.06
- Successfully groomed teams members for a successor and helped in promotion of 3 TLs and a QA in 25 months
- Successfully increased process FCR from 85% to 87%
- Successfully increased process Save Rate from 75% to 85%
- Managed 0% attrition for the period of 6 months.
Sr. CSR
Firstsource Solutions Limited
Bangalore
2008.08 - 2010.04
- Lone recruit outside FSL for a pilot project and helped turning 20 FTEs to 1000+ FTEs.
CSO
Mphasis an HP Company
Bangalore
2006.08 - 2008.08
- Exceeded retention target of 75% consistently for 6 months
Education
PGDBM - Business Management
NMIMS
BangaloreMBA (Finance) -
SMU
Bachelor of Computer Applications -
SAMS
BangaloreHSSLC (Science) -
St. Edmund's College
Skills
- Proficient with MS Office Suite
- Excellent Communication Skills
- Analytical Researcher
- Exceptional Leadership Skills
- Dedicated to Process Improvement
- Flexible Team Player
Accreditations
- Professional Sports Coach for Business - Cohen Brown Management Group Inc.
- NAC - NASSCOM Assessment of Competence
Hobbies and Interests
- Podcast Enthusiast: Psychology, Philosophy
- Reading: Historical Fiction, Autobiography, Social Philosophy
- Playing Musical Instruments
Timeline
Analyst
HSBC Electronic Data Processing India Private Limited
2016.08 - Current
CCSS Representative
HSBC Electronic Data Processing India Private Limited
2013.09 - 2016.07
Associate Process Manager
eMacs Technologies Private Limited
2013.04 - 2013.08
Team Lead
FirstSource Solutions Ltd
2010.05 - 2012.06
Sr. CSR
Firstsource Solutions Limited
2008.08 - 2010.04
CSO
Mphasis an HP Company
2006.08 - 2008.08
PGDBM - Business Management
NMIMS
MBA (Finance) -
SMU
Bachelor of Computer Applications -
SAMS
HSSLC (Science) -
St. Edmund's College
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