Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
Generic

Alfiya Bano

Jodhpur

Summary

Highly skilled Customer Care Executive adept at managing customer service operations and ensuring highest level of customer satisfaction. Possess strong problem-solving skills, excellent communication abilities, and experience in resolving complex customer issues. Known for effectively leading teams to improve productivity while maintaining high standards of service quality. Made significant contributions to previous roles through fostering positive client relationships, improving operational efficiency, and enhancing team performance.

Overview

1
1
year of professional experience

Work History

Customer Care Executive

Mayank JCB
Jodhpur
01.2024 - Current
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Recorded details of all inquiries, complaints, and comments.
  • Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.

Education

Bachelor of Arts -

Jai Narayan Vyas University
JODHPUR
01-2017

Associate of Arts -

Apex Senior Secondary School
JODHPUR
01-2014

10TH -

Raj Shree Bal Vidhya Mandir School
JODHPUR
01-2012

Skills

  • Call Center Operations
  • Customer Response
  • Excellent problem-solving abilities
  • Staff Training
  • Employee monitoring
  • Data Entry
  • Complaint Handling
  • Customer Support

PERSONAL DETAILS

Date Of Birth         :-             09/11/1996

Gender                   :-             Female

Nationality             :-            Indian

Marriage Status    :-             Unmarried

Father Name         :-            Mohd. rajak

Language              :-            Hindi,English

Timeline

Customer Care Executive

Mayank JCB
01.2024 - Current

Bachelor of Arts -

Jai Narayan Vyas University

Associate of Arts -

Apex Senior Secondary School

10TH -

Raj Shree Bal Vidhya Mandir School
Alfiya Bano