Alidini Ravindra Reddy
Summary
Experienced NOC Engineer with 4 years in the telecommunications industry, skilled in network monitoring, troubleshooting, and ensuring system up-time. Holds a bachelor's degree in Mechanical Engineering, leveraging strong analytical and problem-solving abilities to optimize network performance and resolve technical issues efficiently. Proven track record of maintaining high service standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NOC Engineer
Ericsson India Global Services Private Limited
06.2021 - Current
- Ensured timely notifications for P1/P2 incidents within SLA
- Possess in-depth knowledge of complete service desk operations and lockdown procedures
- Well-versed in handling RFI processes for P2, P3, P4, and P5 levels
- Coordinated with relevant teams based on customer queries to resolve issues effectively
- Creating incidents related to health and safety
- Expedited both ticket and non-ticket customer escalations
- Managed the service request fulfillment process efficiently
- Administered issues related to Cyberark, Mycom, and CASPuls tools
- Demonstrated strong knowledge in site locking, unlocking, and managing operational site access
- Oversaw Service Desk, Lockdown, and Health & Safety inboxes
- Managing halted panels and out-of-service cells
- Maintained comprehensive knowledge of FPW (Failed Planned Work) incidents
- Provided 1st level assurance for the MBNL (EE, 3UK) project in the UK
- Handled calls from staff and small work contractors (SWCs), ensuring queries were resolved courteously and satisfactorily
- Assisted field technicians with fault resolution, site resetting, and ensuring sites are operational and alarm-free
- Approved access requests to operational sites, ensuring only authorized personnel gain entry
- Halted and activated sites and cells in alignment with current processes, ensuring sites are on-air and alarm-free before and after planned work activities
- Utilized ITSM trouble ticket management tool and database tools such as Circuit Manager and Nemesis.
- Performance checks for the complete Network.
Education
Bachelor's Degree - Mechanical Engineering
Jawaharlal Nehru Technological University
Pulivendula04-2019
Intermediate/XII Class - M.P.C(Mathematics, Physics, Chemistry)
Board Of Intermediate Education
Vijayawada, India04-2015
Skills
- Service Management
- Incident Management
- Change Management
- SQL and databases
- Microsoft Excel
- Java
- Python
- Microsoft Power BI
Certification
- SQL from Udemy
- Basics of Java from Udemy
- Master Python Programming from Udemy
Hobbies and Interests
- Programming
- Learning Languages
- Team Sports
- Listening to Music
- Traveling
- Watching Movies
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
NOC Engineer
Ericsson India Global Services Private Limited
06.2021 - Current
- SQL from Udemy
- Basics of Java from Udemy
- Master Python Programming from Udemy
Bachelor's Degree - Mechanical Engineering
Jawaharlal Nehru Technological University
Intermediate/XII Class - M.P.C(Mathematics, Physics, Chemistry)
Board Of Intermediate Education
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