Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nishant Jaiswal

Noida,Uttar Pradesh

Summary

A competent professional with 5+ years of experience in various Service Industries Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience

Work History

NOC Engineer

Bharati Airtel Ltd.
Gurgaon, Haryana
10.2020 - Current
  • Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
  • Taking care of complaints related to ADSL,FTTH and Centrex line of North India.
  • Knowledge about Bandwidth, attainable rate, up and down stream as per plan.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
  • Experience of working on different type of tools to troubleshooting for broadband connectivity like TMS, NA, Knowmax OSS & ICRM

Assistant Manager

Reliance Jio Infocom Limited
10.2018 - 11.2020
  • Home care as per SLA conducting demo centres and events with Sales Officers to increase product awareness and promote "JioGigaFiber" brand Acquire building permissions Resources.
  • Management – Manpower and materials Relationship management with Large buildings/societies/developers and premium customers to drive fulfilment Maintaining relationships with the local authority.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Senior Engineer

Horizon Technologies
Noida
07.2017 - 10.2018
  • Focusing maximizing customer satisfaction, process compliance, etc.
  • Process improvement initiatives to achieve maximum efficiency in various operation Abilities in coordinating with internet/external customer for running successful business operations and experience of implementing procedures and service standards for business excellence.

Senior Engineer

Paramaterique Electronic Solutions Pvt LTD
06.2014 - 12.2017
  • Dealing with Network Partner’s (ISP) like TATA, Spectranet, Vodafone, Nextra , Fusionnet etc.
  • For internet activations.
  • Generating Weekly, fortnightly, Monthly & Quarterly reports like Progress Report, Management & Network Dashboard analysis for major abnormalities, Technical Reports.
  • Worked on Complaint Management System (CMS) for FTTH installations and Complaints Sr.
  • Engineer – Fttx-Operations.

Education

Binani PG College

PGDM - Operations Managment

Narsee Monjee Institute of Management Studies
01.2021 - Current

Skills

After-sales support

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Accomplishments

  • ADANI SHANTIGRAM- Ahmedabad – FTTH activation and CCTV networks for 10, 000 Homes.
  • NBCC Kidwai Nagar Delhi – FTTH activation for 5000 Homes Achievements/Tasks.
  • MAX DELHI ONE Noida-Setting up of Control Room and Data center and integration with building Services.
  • Infratech Landline Services- Establishing complete new setup of landline services at Head Office and started the service distribution and billing.
  • Launch of Jio Fiber In Jhansi-One of the key member of Jhansi Team to Successfully launch the Jio Fiber.

Timeline

PGDM - Operations Managment

Narsee Monjee Institute of Management Studies
01.2021 - Current

NOC Engineer

Bharati Airtel Ltd.
10.2020 - Current

Assistant Manager

Reliance Jio Infocom Limited
10.2018 - 11.2020

Senior Engineer

Horizon Technologies
07.2017 - 10.2018

Senior Engineer

Paramaterique Electronic Solutions Pvt LTD
06.2014 - 12.2017

Binani PG College

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Nishant Jaiswal