Nishant Jaiswal
Noida,Uttar Pradesh
Summary
A competent professional with 5+ years of experience in various Service Industries Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
NOC Engineer
Bharati Airtel Ltd.
Gurgaon, Haryana
10.2020 - Current
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Taking care of complaints related to ADSL,FTTH and Centrex line of North India.
- Knowledge about Bandwidth, attainable rate, up and down stream as per plan.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
- Experience of working on different type of tools to troubleshooting for broadband connectivity like TMS, NA, Knowmax OSS & ICRM
Assistant Manager
Reliance Jio Infocom Limited
10.2018 - 11.2020
- Home care as per SLA conducting demo centres and events with Sales Officers to increase product awareness and promote "JioGigaFiber" brand Acquire building permissions Resources.
- Management – Manpower and materials Relationship management with Large buildings/societies/developers and premium customers to drive fulfilment Maintaining relationships with the local authority.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Senior Engineer
Horizon Technologies
Noida
07.2017 - 10.2018
- Focusing maximizing customer satisfaction, process compliance, etc.
- Process improvement initiatives to achieve maximum efficiency in various operation Abilities in coordinating with internet/external customer for running successful business operations and experience of implementing procedures and service standards for business excellence.
Senior Engineer
Paramaterique Electronic Solutions Pvt LTD
06.2014 - 12.2017
- Dealing with Network Partner’s (ISP) like TATA, Spectranet, Vodafone, Nextra , Fusionnet etc.
- For internet activations.
- Generating Weekly, fortnightly, Monthly & Quarterly reports like Progress Report, Management & Network Dashboard analysis for major abnormalities, Technical Reports.
- Worked on Complaint Management System (CMS) for FTTH installations and Complaints Sr.
- Engineer – Fttx-Operations.
Education
Binani PG College
PGDM - Operations Managment
Narsee Monjee Institute of Management Studies
01.2021 - Current
Skills
After-sales support
Sales and service-oriented
Customer Service
FFTH
GPON
Stakeholder Management
OLTs, NMS software, PBX(Intercom)
Fibre Deployments
Accomplishments
- ADANI SHANTIGRAM- Ahmedabad – FTTH activation and CCTV networks for 10, 000 Homes.
- NBCC Kidwai Nagar Delhi – FTTH activation for 5000 Homes Achievements/Tasks.
- MAX DELHI ONE Noida-Setting up of Control Room and Data center and integration with building Services.
- Infratech Landline Services- Establishing complete new setup of landline services at Head Office and started the service distribution and billing.
- Launch of Jio Fiber In Jhansi-One of the key member of Jhansi Team to Successfully launch the Jio Fiber.
Timeline
PGDM - Operations Managment
Narsee Monjee Institute of Management Studies
01.2021 - Current
NOC Engineer
Bharati Airtel Ltd.
10.2020 - Current
Assistant Manager
Reliance Jio Infocom Limited
10.2018 - 11.2020
Senior Engineer
Horizon Technologies
07.2017 - 10.2018
Senior Engineer
Paramaterique Electronic Solutions Pvt LTD
06.2014 - 12.2017
Binani PG College