Responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
McDonald's
Mumbai
10.2023 - Current
Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
Altered the menu based on seasonal offerings and customer feedback
Interviewed, hired, and counseled qualified waitstaff and kitchen staff
Appraised staff performance and provided constructive feedback to improve overall productivity
Assistant Restaurant Manager
McDonald's
Mumbai
02.2019 - 10.2023
Assisted the Restaurant Manager with all daily tasks, and independently handled department task and customer concerns as well
Helped to train Crew Trainer and and other managers on restaurant Standard procedures
Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
Placed orders for necessary goods such as food, kitchen tools, and cleaning products and do inventory management for same
Constantly made an effort to promote the restaurant name and mission in the local community and at related events
Education
Pursuing PGDM - Supply chain management
Welingkar Institute
Mumbai
07.2023
Graduate - Commerce
Mumbai University
Mumbai
02.2015
High School -
Nirmala Memorial Foundation College
Mumbai
01.2012
Skills
Food Service Industry Knowledge
Excellent Customer Service Skills
Leadership Skills
Business Development Strategies
Effective Management Techniques
People
Compliance
Inventory management
Cost control
Schedule coordination
Food safety
Custom
Kate Blanchard, Grand Canyon University, blanchard@grandcanyon.edu, 602-334-2184
Will Estrella, The Flagship, westrella@theflagshipn.org, 702-685-5543
Dominic Howard, The Flagship, dhoward@theflagshipn.org, 702-344-4658
Accomplishments
Second Best Food Cost Control Award, McDonald's Mumbai Market
Best Shift Management Award, 2018, Infiniti Malad McDonald's
Service Award, McDonald's, 10 Years of Service, 2024