Alister Clive O'Hara
D/508 Vinay Unique Imperia, Behind Sumit Greendale NX, Global City, Virar West, Maharashtra State
Summary
Efficient professional with strong customer service skills and a track record of exceeding performance goals. Background includes extensive experience in customer service, demonstrating adaptability and commitment to career growth. Proven ability to build lasting relationships with clients and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Relationship Office (CRO)
PVH Arvind Fashion Pvt Ltd, Tommy Hilfiger
Mumbai
07.2022 - Current
- Responsible for handling the concerns of customers who buy the company's products or services, rectifying issues experienced by individual customers, and aiming to improve the organization's overall customer satisfaction ratings.
- Addressing customer concerns, provide solutions, and ensure that problems are resolved promptly.
- To coordinate with colleagues to provide good service to customers.
- To act as a liaison between customers and various departments within the company, ensuring that customer issues are addressed efficiently.
- To achieve the set targets laid out by the manager.
- Training staff and using their knowledge of customer service best practices, also train new team members to ensure consistent and high-quality customer service.
- Completed day-to-day duties accurately and efficiently.
Delivery Representative
Flipkart Private Limited
Mumbai
01.2018 - 03.2019
- To coordinate the distribution of the package with the stipulated time frame.
- Completing necessary paperwork, maintaining logs and reports, and attending to and closing customer complaints.
- To coordinate with the team leader and attend meetings with clients.
- To follow up with clients.
- Maintained accurate records of deliveries and inventory status.
Customer Service Agent
Denish Cake Shop
Mumbai
01.2018
- To take orders, and providing advice on product selection.
- Handling Phone Calls.
- Attending to Guest Needs
Education
HSC -
Lokmanya High School And Junior College
Mumbai, India02-2020
Diploma - Autocad 2D & 3D
Sahara Institution of Information and Technology
Skills
- Customer service and relationship management
- Team collaboration
- Problem solving and decision making
- Sales expertise
- MS Office proficiency
- Time management
- Interpersonal skills and adaptability
Languages
English, Hindi, Marathi
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Customer Relationship Office (CRO)
PVH Arvind Fashion Pvt Ltd, Tommy Hilfiger
07.2022 - Current
Delivery Representative
Flipkart Private Limited
01.2018 - 03.2019
Customer Service Agent
Denish Cake Shop
01.2018
HSC -
Lokmanya High School And Junior College
Diploma - Autocad 2D & 3D
Sahara Institution of Information and Technology
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