Niky Singh
Kolkata,WB
Summary
Self-motivated and hard working with an open outlook towards facing new challenges and learning new things in time to come and looking forward to work in an organisation where I can utilise my skills and knowledge for personal growth as well as development of the organisation.
Overview
2
2
years of professional experience
Work History
Customer Relationship Officer
PVH Arvind Fashion Pvt LTD - Tommy Hilfiger
07.2022 - Current
- Interacting with customers
- Dealing with customer complaints .
- Billing and cash handling
- Visual merchandise Champ.
- Maintaining KPI
- Generating reports on OLABI.
- Maintaining customer database
- Maintaining customer database
- Day to day basic works (opening and closing processes)
- Achieving individual monthly targets.
- Making daily sales reports.
- Contribution reports.
- Handling petty expense.
Trainee In Front Office and Human Resource
JW Marriott
03.2022 - 05.2022
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Dealing customers' requirements in throughout the stay
- Checking & checkout process
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Record keeping of training resources
Education
Bachelors In Hospitality Management - Hospitality
Amity University
Kolkata03.2023
Skills
- Feedback collection
- Proficient in OLABI
- Sales proficiency
- Schedule Management
- Time Management
- Adaptability
- Communication
- Problem solving
- Interpersonal skills
- Handles Pressure
- Handles Pressure
- Team player
- Managing data
Timeline
Customer Relationship Officer
PVH Arvind Fashion Pvt LTD - Tommy Hilfiger
07.2022 - Current
Trainee In Front Office and Human Resource
JW Marriott
03.2022 - 05.2022
Bachelors In Hospitality Management - Hospitality
Amity University
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