ALKA KESHRI

• Working as a Deputy Manager (Inbound Customer Service).

Role:

• The primary role is to answer customer phone calls, raise service requests whenever needed, take follow-ups, check with the concerned stakeholders, and update the customer.
• Coordinate with other departments to ensure a smooth flow of operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Managed customer service inquiries and complaints in a timely manner.
• Monitored employee attendance records, timekeeping, and payroll information.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various product programs.

• Worked as a Junior Associate in the credit card department for 10 months.

Role

• Outcall customers for credit card services, such as card activation, credit limit upgrades, charges, overdue payments, and bill repayment.