Summary
Overview
Work History
Education
Skills
Proficiency Matrix
Affiliations
References
Timeline
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Alka Sharma

Alka Sharma

Summary

Dynamic Resilience Lead at Barclays with a proven track record in regulatory compliance and risk management. Expert in developing robust business service response plans and engaging senior stakeholders. Successfully identified and remediated resilience gaps, enhancing operational readiness and ensuring seamless service delivery across diverse teams.

Overview

24
24
years of professional experience

Work History

Resilience Lead

Barclays
09.2022 - Current
  • Responsible for end-to-end resiliency of important business services - creation of new business services, impact assessment, and impact tolerance in accordance with UK regulatory guidelines.
  • Contribute to the Resilience Regulatory Program, ensuring compliance with the Operational Recovery Planning Policy.
  • Establish group-wide control requirements to address the risks defined in the Controls Framework.
  • Assist business units in identifying and remediating resilience gaps, while implementing innovative risk mitigation solutions.
  • Collaborate with business leadership to understand new resilience requirements, creating and rolling out plans across businesses.
  • Provide strategic direction and guidance on resilience to senior stakeholders and executives.
  • Engage with SMEs to assess enterprise processes and resilience requirements across suppliers, technology, and workforce.
  • Lead the compilation and maintenance of business response plans and workforce recovery strategies.
  • Ensure resilience toolsets accurately reflect business preparedness for incidents or crises.

Manager of Business Development

Oracle
Gurugram
01.2017 - 08.2022
  • Managed end-to-end journey from partner pursuit to pitch day.
  • Segmented market and identified potential partners for Oracle Open Banking Platform.
  • Assessed market attractiveness to prioritize partnership opportunities.
  • Facilitated feasibility of Oracle architecture for onboarding processes.
  • Monitored progress at all levels to ensure successful fulfillment for interested partners.
  • Tracked engagement progress on account level to optimize outcomes.

Assistant Manager of Operations

Barclays
Gurugram
07.2006 - 12.2016
  • Managed various operations in the BFSI domain during a 10-year tenure, ensuring seamless process execution and compliance with industry regulations.
  • Led cross-functional teams to deliver high-quality service, meeting and exceeding SLAs for major banking and financial clients.
  • Successfully managed multiple project migrations with zero business disruption, ensuring timely knowledge transfer, and resource alignment.
  • Developed and implemented SOPs and service standards that improved process efficiency and reduced error rates.
  • Played a key role in achieving quarterly and annual business targets by driving productivity, process optimization, and team engagement.
  • Acted as a liaison between clients and internal teams, ensuring transparent communication, and high client satisfaction.
  • Mentored and trained new team members, building a strong talent pipeline, and enhancing team capabilities.

Operations Team Manager

E-Funds
Gurugram
07.2003 - 06.2006

Business Analyst

Exl Services
09.2001 - 07.2003

Education

Eng (Hons.) -

Sri Venkateshwara College
01.2000

High School -

Tagore International School
01.1997

Skills

  • Regulatory Compliance
  • Business service Response Plan
  • Risk Assessment & Management
  • Audit Handling
  • Workforce Recovery Plan
  • Governance & Reporting
  • Senior Stakeholder Engagement
  • Operational, Vendor & Technology Resilience
  • Policy Development

Proficiency Matrix

  • Data Insights & Reporting
  • Business service Response Plan
  • Audit Handling
  • Workforce Recovery Plan
  • Governance & Reporting
  • Senior Stakeholder Management
  • Resilience Strategies
  • Risk Management

Affiliations

  • Passionate about fitness and nutrition
  • Proud mother of 2 kids and an advocate of work-life balance

References

References available upon request.

Timeline

Resilience Lead

Barclays
09.2022 - Current

Manager of Business Development

Oracle
01.2017 - 08.2022

Assistant Manager of Operations

Barclays
07.2006 - 12.2016

Operations Team Manager

E-Funds
07.2003 - 06.2006

Business Analyst

Exl Services
09.2001 - 07.2003

Eng (Hons.) -

Sri Venkateshwara College

High School -

Tagore International School

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Alka Sharma