AllaBasha Shaik
Hyderabad
Summary
A results-driven Senior Lead Automation Consultant with expertise in RPA technologies (Automation Anywhere, Microsoft Power Platform, Service Now) and project management. Passionate about driving process improvements, digitization, and achieving operational efficiency. Skilled in fostering collaboration, building strong client relationships, and leading teams to consistently exceed project milestones. Proficient in ServiceNow ITSM integration and adept at leveraging Lean Six Sigma methodologies for optimal outcomes."
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Lead Automation Consultant
Kyndryl
Hyderabad
11.2021 - Current
- Collaborating with offering teams to analyze new client requirements and identify automation opportunities.
- Analyzing client requirements and recommending the most suitable technologies to implement efficient automation solutions.
- Support RFP and RFS processes by providing accurate cost and effort estimations tailored to the proposed technology and solution requirements
Partner with clients to understand technical and business needs, translating them into actionable automation strategies.
Conduct in-depth assessments of client environments to recommend tailored RPA and Automation Anywhere solutions.
Develop and document comprehensive technical solution designs, process flows, and Statements of Work (SOWs).
Architect scalable and efficient automation workflows aligned with client priorities and objectives.
Lead technical feasibility analysis for automation opportunities in partnership with Center of Excellence (COE) teams.
Configure and manage Dev and Test environments to ensure robust development and testing of workflows before deployment.
Direct cross-functional teams to scope projects, create project plans, and track milestones for successful delivery.
Monitor project progress, resolve technical challenges, and ensure timely delivery within scope and budget constraints.
Provide hands-on guidance in the implementation and documentation of automation solutions across various environments.
Communicate complex technical information effectively to both technical and non-technical stakeholders.
Build strong client relationships through proactive engagement and continuous support.
Mentor internal teams in prioritizing automation requirements and managing multiple projects concurrently.
Proactively forecast potential risks and implement mitigation strategies to ensure smooth project execution
Automation Consultant
HCL
Hyderabad
07.2020 - 11.2021
- Evaluating business processes and identifying new process opportunities, assessing feasibility and providing accurate timelines based on the effort estimation
- Develops and configures automation processes as per the solution design document (SDD) to meet the defined requirements
- Co-ordinating with the service now Developers and RPA/ServiceNow COE teams to develop Service request Catalog forms with automated workflows to improve customer experience
- Gathering business requirements from different service lines to automate the repetitive workflows of activities
- Ensuring the business needs are understood and delivered against in each step of the delivery cycle to ensure the proposed Automation solution meets the Business Customers need
- Working with business teams to simplify and improve operations by analysing processes and create end-to-end automation solution designs
- Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
- Mentoring and providing advice/guidance to team members on best practice and RPA techniques
- Leading Service Now SRM Process and acting as a Super User to take the process decisions on behalf of service lines and represented functions
- Developing and delivering the Usecase’, s as per the Service Now release management approach
- Support teams during UAT and Production/Pilot phases
- Having good technical understanding of IT Infrastructure technology
- Interface / SPOC between Process Expert and users/functions
- Ability to facilitate effective interaction between clients, suppliers
Lead RPA Developer
IBM
Hyderabad
09.2016 - 06.2020
- Led Robotic Process Automation Projects and identified automation opportunities.
- Strategizing & implementing changes post opportunity identification by technological enhancements or right shoring to bring about overall improved services
- Assess current processes to identify areas of application for robotic process automation technologies and shape a comprehensive solution
- Obtaining stakeholder agreement and implementing agrees changes deliver within the agreed timelines & budgets
- Monitoring the change management for multiple changes across workstreams within the BAU environment to enhance efficiencies within short timelines & technology changes with capacity and training constraints
- Developing and instituting best practices and success metrics for RPA
- Identifying key improvement areas for high performance through Robotics Process Automation implementation (RPA), cognitive solutions and digital strategy
- Exploring profitable opportunities and reworking the business models to achieve organisational & growth objectives, spearheading business process re-engineering initiatives
- Updating Standard Operating Procedure to address the audit findings
- Managing technology, risk, assurance and communicating any identified project risks and issues to the stakeholders
- Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
- Supporting existing processes and implementing change requirements as part of a structured change control process
- Troubleshooting the issues that arise in operations of automated processes and providing timely responses and solutions
Lead Quality Analyst
Tech Mahindra
Hyderabad
09.2014 - 09.2015
- Conducted study and coordinated with team members for System Design & Integration, Application Maintenance, etc
- Designed the implementation and availability of the QA test environments, and ensuring compatibility of QA test
- Created test plans, test scenarios, test cases and test scripts/procedures for performing GUI and UAT testing
- Mentored & managed various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects
- Designed and executed test plans and gap analysis to ensure that business requirements and functional specifications are tested and fulfilled; generating Unit Test Defect / Review Reports
- Effective BQ Management to ensure Performance is always on the peak
- BQ % (Below threshold of 88%) should be always below 8% both from QTM & C-Sat Standpoint
- Implementing ITIL & Six Sigma Methodologies to improve the Quality of the Processes
- Verified change requests and defects; documenting, tracking and communicating test plans, test results and unresolved problems; updating Error Log / Suggestion Log and explaining system bugs to programmers
Benefit Management Analyst
HGS
Bangalore
09.2011 - 02.2014
Education
B.Tech. - Computer Science
JNTU University
01.2011
Skills
- Robotic Process Automation (RPA): Expertise in Automation Anywhere, Microsoft Power Platform, and UiPath
- Cloud Services: Proficient in Microsoft Azure Services, including Azure Functions and Azure Cognitive Services
- Business Intelligence: Skilled in Power BI development, including data visualization, dashboard creation, and report automation
- Microsoft Integrations: Experience in Microsoft Teams (Bots, Automated Workflows) and Microsoft Graph API
- DevOps: Hands-on experience with Azure DevOps, including pipeline automation and CI/CD integration
- ServiceNow: Proficient in ServiceNow ITSM, Catalog Management, and integrations with RPA solutions
- Scripting and Administration: Expertise in PowerShell scripting, Active Directory, and O365 Exchange management integration with RPA
Certification
Microsoft Power Platform Robotic Process Automation (RPA) Six Sigma & Lean Agile and Automation Data Science and Cloud
- Microsoft Power Platform PL-900 Certified
- Microsoft Power Platform PL-200 Certified Functional Consultant
- Microsoft Power Platform PL-400 Certified
- Master RPA Professional, Automation Anywhere V10.0
- Master RPA Professional, Automation Anywhere V11.0
- IQ Bot Developer – IBM Issued Badge
- RPA Program Manager – IBM Issued Badge
- Six Sigma Yellow Belt – Tech Mahindra (Trained on Green Belt Concepts)
- Six Sigma Yellow Belt – IBM
- Lean Certification – IBM
- Agile Practitioner – IBM
- IBM Automation Practitioner – IBM Issued Badge
- Python for Data Science – IBM Issued Badge
- Watson and Cloud Foundations – IBM Issued Badge
Languages
- English
- Hindi
- Kannada
- Telugu
Personal Information
- Hyderabad
- Bangalore
- Chennai
- Date of Birth: 05/31/89
Accomplishments
- Received multiple Hackathon awards for the successful implementation of innovative projects.
- Recognized with Exempler Awards for consistently delivering excellence
Timeline
Senior Lead Automation Consultant
Kyndryl
11.2021 - Current
Automation Consultant
HCL
07.2020 - 11.2021
Lead RPA Developer
IBM
09.2016 - 06.2020
Lead Quality Analyst
Tech Mahindra
09.2014 - 09.2015
Benefit Management Analyst
HGS
09.2011 - 02.2014
Microsoft Power Platform Robotic Process Automation (RPA) Six Sigma & Lean Agile and Automation Data Science and Cloud
- Microsoft Power Platform PL-900 Certified
- Microsoft Power Platform PL-200 Certified Functional Consultant
- Microsoft Power Platform PL-400 Certified
- Master RPA Professional, Automation Anywhere V10.0
- Master RPA Professional, Automation Anywhere V11.0
- IQ Bot Developer – IBM Issued Badge
- RPA Program Manager – IBM Issued Badge
- Six Sigma Yellow Belt – Tech Mahindra (Trained on Green Belt Concepts)
- Six Sigma Yellow Belt – IBM
- Lean Certification – IBM
- Agile Practitioner – IBM
- IBM Automation Practitioner – IBM Issued Badge
- Python for Data Science – IBM Issued Badge
- Watson and Cloud Foundations – IBM Issued Badge
B.Tech. - Computer Science
JNTU University
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