Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Allan Richard

Hyderabad

Summary

Sales and Technical Manager with 11+ years in travel technology and airline operations. Expertise in leading B2B travel initiatives, managing airline partnerships, and executing GDS/NDC integrations including Amadeus and Sabre. Skilled in resolving technical challenges, optimizing booking workflows, and enhancing operational efficiency. Committed to driving innovation and partner success in travel tech environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales & Technical Manager

Hansa Holidays
Hyderabad
02.2025 - Current
  • Lead B2B travel operations, and maintain strong relationships with travel agents and partners.
  • Manage airline onboarding processes, negotiate partnerships, and ensure seamless integration with booking systems.
  • Oversee GDS and NDC implementations to ensure accurate fare filling, ticketing, and inventory access.
  • Provide advanced technical support to the internal team and clients, resolving issues related to portal use and API functionality.
  • Collaborate with development teams to enhance the company’s travel portal and booking interface.
  • Conduct onboarding, product demos, and training sessions for new partners, and staff.
  • Drive sales strategies, pricing models, and performance tracking to boost profitability and customer satisfaction.
  • Created detailed reports on system performance metrics for senior management review.

Operations Team Leader

Travellabs Pvt Ltd
Hyderabad
06.2021 - 01.2025
  • Supervised a team of 17 travel consultants, ensuring SLA compliance, and exceeding performance goals.
  • Resolved customer escalations with a resolution rate of over 95%, improving overall satisfaction.
  • Handled social media queries, and collaborated cross-functionally for timely resolutions.
  • Prepared team performance reports, led training sessions, and improved process efficiency.
  • Utilized GDS platforms (Amadeus, Sabre, Galileo, NDC) for booking and issue resolution.
  • Investigated customer complaints concerning product quality or service delivery issues.
  • Developed standard operating procedures for operations staff.

Team Leader

Mystifly Consulting Services
Bangalore
12.2020 - 05.2021
  • Directed a team of 5 agents in a fast-paced B2B travel environment.
  • Established and monitored performance goals, coached underperformers, and conducted new hire training.
  • Developed action plans for operational improvements and team productivity.

Customer Service Agent & SME

Indian Eagle Pvt Ltd
Hyderabad
12.2016 - 11.2020
  • Led specialised teams in contact centre operations focused on quality service delivery.
  • Conducted product training and implemented best practices to enhance efficiency and output.

Customer Service Team Lead

Rehlat Online Services Pvt Ltd
Hyderabad
08.2016 - 11.2016
  • Handled contact centre staffing and introduced contact management automation.
  • Boosted morale through peer recognition initiatives and ensured timely escalation resolutions.

Senior Customer Service Consultant

Carlson Wagonlit Travels
Hyderabad
06.2013 - 07.2016
  • Delivered high-quality travel consultation and secured client-preferred rates.
  • Trained new consultants and ensured secure handling of sensitive travel information.

Education

Bachelor of Technology - Electrical & Electronics Engineering

Malla Reddy Engineering College
Hyderabad, India
01.2012

Certificate of Higher Education -

Narayana Junior College
Hyderabad, India
01.2008

Secondary School Certificate -

Fr. Roch Memorial High School
Hyderabad
01.2006

Skills

  • B2B sales and account management
  • Airline onboarding and partnerships
  • GDS and NDC integration
  • Operations management
  • Workflow automation
  • SLA and KPI compliance
  • Team leadership
  • Customer escalation management
  • Process improvement
  • Conflict resolution
  • Cross-functional team management
  • GDS management
  • API integration
  • Performance tracking
  • Customer relationship management
  • Performance analytics
  • Travel technology platforms

Certification

IATA Foundation in Travel and Tourism

Hobbies and Interests

Football, Chess, and Team Sports – Strengthening leadership, teamwork, and strategic thinking through collaborative activities.

Timeline

Sales & Technical Manager

Hansa Holidays
02.2025 - Current

Operations Team Leader

Travellabs Pvt Ltd
06.2021 - 01.2025

Team Leader

Mystifly Consulting Services
12.2020 - 05.2021

Customer Service Agent & SME

Indian Eagle Pvt Ltd
12.2016 - 11.2020

Customer Service Team Lead

Rehlat Online Services Pvt Ltd
08.2016 - 11.2016

Senior Customer Service Consultant

Carlson Wagonlit Travels
06.2013 - 07.2016

Bachelor of Technology - Electrical & Electronics Engineering

Malla Reddy Engineering College

Certificate of Higher Education -

Narayana Junior College

Secondary School Certificate -

Fr. Roch Memorial High School

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