Allawpitchai Anwarhussein
Coimbatore
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Expertise in managing RCM for US Healthcare Hospital Billing Clients
Overview
18
18
years of professional experience
Work History
BPO Senior Manager
NTT DATA
COIMBATORE
07.2006 - Current
- Devised strategies to boost operational efficiency.
- Managed a team of 200+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coached new hires on quality assurance protocols.
- Collaborated with internal teams to maintain project timelines and budgets.
- Led multi-disciplinary teams to create innovative solutions for complex challenges.
- Guaranteed regulatory compliance in line with company policies across various units.
- Facilitated routine appraisals to assess and enhance employee productivity.
- Assumed leadership role in planning annual budgets for each department.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Facilitated team meetings and workshops to align on goals and strategies.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Developed and implemented strategic business plans to drive growth and profitability.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Computer Applications - Computational Science
Madurai Kamaraj University
Madurai 12-2007
Diploma in Mechanical Engineering - Mechanical Engineering
Alagappa Polytechnic College
Karaikudi04-2003
Skills
- Business performance management
- Strategic planning
- Corporate communications
- Innovation management
- Data-driven decision making
- Cross-functional team leadership
- Operations management
- Talent development
- Troubleshooting and problem resolution
- Data analytics
Achievements
- Awarded with NTT DATA's most prestigious award "300 Club Finalist" for 3 consecutive years (2022, 2023 & 2024) for Delivery excellence & Customer Satisfaction.
- 2022 - Remarkable Business expansion on existing projects
- 2023 - Sucessful Transition of new scope of business
- 2024 - Revenue Increase by Implementation of Automations
Certifications
- Delivery Excellence Level 1
- Fundamentals of Leadership
- Generative AI 101 Certification
- Inclusion Aware and Inclusion Advocate
- SOW Writing Training
Languages
Tamil
First Language
English
Proficient
C2
Timeline
BPO Senior Manager
NTT DATA
07.2006 - Current
Bachelor of Computer Applications - Computational Science
Madurai Kamaraj University
Diploma in Mechanical Engineering - Mechanical Engineering
Alagappa Polytechnic College