Travelling
ALLEN EDWIN RAI
Assistant Retail Manager
Queen Victoria
Summary
Forward thinking individual with experience in different positions useful in overseeing store operations, as well as exceptional team building, inventory management, and online processing skills, and outstanding ability to handle enquiries/complaint. Possess solid ability to prioritize and coordinate multiple projects. Proactive and meticulous customer service with over10 years of experience in Airlines and cruise industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
12
12
Certifications
Work History
Assistant Retail Manager
Harding Brithers Limited
Bristol
10.2021 - Current
- Created employee work schedules for optimum coverage and labor cost control.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Supported senior management in implementing and upholding store policies and procedures.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Audited store operations and records under management direction and resolved discrepancies.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Generated promotional plans designed to boost store traffic and revenue.
- Engaged directly with customers to offer assistance and resolve complaints.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Retail Manager
Mountain Valley Springs India Pvt. Ltd
Gurgaon
09.2018 - 09.2021
- To evaluate marketing campaigns from time to time to increase the walk-in customer
- Maintains quality service by establishing and enforcing organization standards
- Trains store staff for new collection and organize staff training when needed
- Coordinate with Ware House and other stores on customer requirements when necessary
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed daily paperwork and computer entry of sales data as established by management.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Executive
Tata Singapore Airlines, One Horizon
Gurgaon
11.2017 - 06.2018
- Responsible for passenger's satisfaction by maintaining strong working relationships
- Any complaints from passengers via email or social media to be responded to on time and turn into a compliment
- Calling the passengers to provide a quicker solution for their grievances.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Established and directed successful programs focused on customer service .
- Collaborated with senior management to develop strategic initiatives and long term goals.
Customer Relationship Executive
IndiGo Airlines
Gurgaon
11.2017 - 12.2017
- Replying to emails on behalf of Appellate and Nodal officer with the best solution
- Handled grievances that came through DGCA (Directorate General of Civil
- Aviation)
- Monitoring the social media for any queries or complaints of passengers
- Replying to all queries via CRM
Customer Service Executive
Indigo Airlines, Kolkata Airport
02.2014 - 12.2016
- Issuing tickets making a reservation using Navitare | Sky Port
- Checking In passengers for the flight using Navitare | Sky Speed
- Dealing with Gate No show and No show passengers
- Verifying Medical passengers and assisting them for smother journey
Customer Service Agent
BWFS, IGI Terminal
New Delhi
09.2013 - 02.2014
- Verifying Visas and Passport
- Boarding the passengers through boarding gates
- Handling the MHB (Mishandled Baggage).
Assistant Teacher
Bethsaida English School
Darjeeling
01.2010 - 12.2012
- Looked after the administration of the school
- Designed the school uniform and the Logo of the school
- Recruited qualified teachers.
Education
M.Sc. - Medical Sociology
UNIVERSITY OF MADRAS
Kolkata 06.2010 - 06.2014
Bachelor of Arts - English
UNIVERSITY OF NORTH BENGAL
Mirik 07.2008 - 03.2012
Intermediate - undefined
I.S.C. DON BOSCO SCHOOL
Senior Secondary School - undefined
I.C.S.E. LEWIS ENGLISH SCHOOL
Skills
Negotiation
Certification
Computer Teachers' Training Course, SITD
Accomplishments
- Achieved target through effectively helping with team.
- Supervised team of 16 staff members.
Affiliations
People’s movement to assist all citizens in National Emergency
Interests
Social Work
Community development
Timeline
Assistant Retail Manager
Harding Brithers Limited
10.2021 - Current
Retail Manager
Mountain Valley Springs India Pvt. Ltd
09.2018 - 09.2021
Senior Executive
Tata Singapore Airlines, One Horizon
11.2017 - 06.2018
Customer Relationship Executive
IndiGo Airlines
11.2017 - 12.2017
Customer Service Executive
Indigo Airlines, Kolkata Airport
02.2014 - 12.2016
Customer Service Agent
BWFS, IGI Terminal
09.2013 - 02.2014
M.Sc. - Medical Sociology
UNIVERSITY OF MADRAS
06.2010 - 06.2014
Assistant Teacher
Bethsaida English School
01.2010 - 12.2012
Bachelor of Arts - English
UNIVERSITY OF NORTH BENGAL
07.2008 - 03.2012
Intermediate - undefined
I.S.C. DON BOSCO SCHOOL
Senior Secondary School - undefined
I.C.S.E. LEWIS ENGLISH SCHOOL
Computer Teachers' Training Course, SITD
Kolkata 2010
Diploma In Computer Application, SITD
Computer Certificate Application, SITD
Kolkata 2010.
LANGUAGES KNOWN, Assistant Manager
Hindi
Nepali
PERSONAL DETAILS
English
DOB: Aug 18 1989
Mobile
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