Allwyn Ramane
Pune
Summary
Dynamic and results-driven People Operations and Sales Leader with 19+ years of experience and a proven record of driving performance across Agentic AI, Account Management, Sales Leadership, Client Relations, and Global HR Operations. Brings 10+ years of hands-on leadership managing large, diverse teams across APAC, EMEA, and the Americas, with deep expertise in US HCM, Agentic AI and payroll environments. Adept at scaling high-performing teams, strengthening stakeholder partnerships, and driving revenue growth through strategic cross-sell, client retention, and product adoption. Recognized consistently for top-tier performance, operational excellence, and award-winning leadership in SaaS, payroll, and tech portfolios. Committed to leveraging a unique blend of sales acumen and HCM operational expertise to accelerate growth, enhance client value, and lead high-impact business outcomes.
Overview
20
20
years of professional experience
Work History
Manager
Accenture
01.2025 - 07.2026
- Leading AI Red Teaming and Responsible AI testing for 40+ Agentic AI solutions across HR, Learning, Career Development, Compensation & Benefits, and employee support.
- Managing prompt engineering, adversarial testing, and LLM evaluations for GPT and Gemini based applications across different phases of development.
- Conducting security and robustness testing using prompt injection, jailbreaks, leetspeak (1337), and other adversarial techniques to identify risks and improve AI behavior.
- Working closely with engineering and product teams to resolve issues, strengthen guardrails, and improve response quality before production releases.
- Driving delivery within tight timelines while leading the testing team across multiple AI initiatives.
- Lead global HR operations across APAC, EMEA, and the Americas, supporting over 200,000 employees.
- Direct a high-performing team of 100+ professionals, including 8 Team Leads and 4 Assistant Managers, ensuring consistent delivery of SLAs and KPIs.
- Oversee critical HR functions including payroll administration, benefits management, and employee recognition programs, ensuring compliance and operational excellence.
- Utilize Workday for end-to-end HR process execution, data-driven reporting, and continuous process improvement.
- Act as a strategic partner to global clients and internal stakeholders, driving service quality, innovation, and client satisfaction.
- Support regional initiatives with a focus on enhancing employee experience, optimizing workflows, and ensuring adherence to global compliance standards.
Deputy Manager
Automatic Data Processing (ADP)
06.2015 - 11.2024
- Spearheaded the staffing and resource allocation for payroll projects, aligning team capabilities with project needs to optimize client satisfaction and reduce resource gaps.
- Cultivated strong cross-departmental relationships, enabling seamless integration of payroll resources with client service teams to improve overall service delivery and operational efficiency.
- Increased customer satisfaction by 10% through efficient resource alignment and process streamlining, handling high-volume tasks under tight deadlines.
- Supported resource managers by maintaining accurate and up-to-date data on Professional Services resources, ensuring effective utilization and capacity forecasting.
- Produced and analysed weekly and monthly resource reports, delivering actionable insights to senior management on resource planning and team productivity.
- Coordinated with resource and consulting teams to facilitate staffing discussions, track action items, and ensure timely follow-ups on staffing requirements.
- Trained and mentored new team members on PSA system usage, contributing to skill development and boosting overall team productivity.
- Led inside sales efforts for various payroll-related products (401k, workers' compensation, health benefits), achieving an impressive $100,000 in average monthly revenue.
- Drove account retention and cross-sell opportunities, significantly increasing multi-million-dollar revenue across existing client portfolios.
- Managed a high-performing team that was recognized as the top performing team for 2 consecutive fiscals, winning multiple awards for success in business unit partnerships and sales excellence.
- Enhanced customer satisfaction by providing customized product solutions and driving higher adoption rates of time and attendance, payroll management, and related services.
Senior Sales Associate
Tech Mahindra Business Solutions
01.2014 - 12.2014
- Recognized as the top sales performer for selling handset, SIM, and broadband contracts.
- Achieved consistent quota surpassing through effective account research, and sales strategies for existing clients.
- Worked closely with clients to identify cross-sell opportunities.
- Served as the Point of Contact (POC) for promoting new campaigns on the floor, driving awareness and engagement to ensure successful adoption and execution.
Collections Executive
Hutchison 3 Global Services
10.2009 - 12.2011
- Managed client portfolios and resolved account issues effectively, leading to a high rate of successful collections and customer retention.
- Contributed as a key member of the Prime Debt Recovery Team, handling the final stage of collections with a significant monthly target of $100,000, consistently achieving and exceeding this goal.
Recovery Executive
Ocwen Financial Solutions Pvt. Ltd
06.2008 - 09.2009
- Played a pivotal role in driving recovery rates and maintaining client satisfaction through proactive collections strategies.
- Consistently achieved an average of 146% of target in debt collections, earning recognition as the top performer within the team.
Outbound Sales Representative
JP Morgan Chase
06.2006 - 01.2008
- Worked with Outsell Outbound process for selling Credit Card products such as Balance Transfers and credit card protection programs, generating $500,000 in balance transfers per month on average.
- Collaborated with clients to identify needs and upsell credit card protection services, ensuring better financial solutions for clients while achieving sales goals.
Education
Bachelor of Arts -
St. Andrew's College of Arts, Science & Commerce
Mumbai01-2006
Higher Secondary -
St. Andrew's College of Arts, Science & Commerce
Mumbai01-2003
Senior Secondary -
St. Xavier's High School
Mumbai01-2001
Skills
- Agentic AI
- AI Red Teaming
- Responsible AI
- Prompt Engineering
- LLM Evaluation
- GPT
- Gemini
- Adversarial Testing
- Prompt Injection
- Jailbreak Testing
- AI Safety Testing
- Conversational AI
- Test Management
- Stakeholder Management
- People Leadership
- Revenue Generation
- Client Retention
- Cross-Sell
- Upgrade
- Sales Leadership
- Coaching
- Effective Communication
- Customer Satisfaction
- Continuous Improvement
Accomplishments
- Revenue Generation, Number 1 team for 2 consecutive fiscals with an average revenue generation of $100,000 per month
- Employee Engagement Leader, Improved employee engagement scores to 99%, leading the portfolio for 4 quarters.
- Team Management Excellence, Successfully managed a team of over 30 employees maintaining high productivity levels.
- Inside Sales Success, Inside Sales leader across multiple products (401k, workers compensation, payroll, time and attendance, health & benefits)
- Customer Satisfaction Enhancement, Elevated customer satisfaction index to 95% by implementing efficient service processes.
- Enhanced Customer Satisfaction, Improved customer satisfaction by 10%, reaching a CSAT of 94%.
Timeline
Manager
Accenture
01.2025 - 07.2026
Deputy Manager
Automatic Data Processing (ADP)
06.2015 - 11.2024
Senior Sales Associate
Tech Mahindra Business Solutions
01.2014 - 12.2014
Collections Executive
Hutchison 3 Global Services
10.2009 - 12.2011
Recovery Executive
Ocwen Financial Solutions Pvt. Ltd
06.2008 - 09.2009
Outbound Sales Representative
JP Morgan Chase
06.2006 - 01.2008
Bachelor of Arts -
St. Andrew's College of Arts, Science & Commerce
Higher Secondary -
St. Andrew's College of Arts, Science & Commerce
Senior Secondary -
St. Xavier's High School