Alok Iyengar

Managing: Cost Reduction and Revenue Generating:
Team Building and Training:

• Manage AMC sales business of 10 Cr through DSCs & Authorized service Center
• Lead a team of 4 ASMs and 4 DSCs Managers.
• Cost Saving through negotiation with vendor >14 lacs .
• Managed Spare inventory >1Cr .
• Defective stock management , reducing defective goods generation , by offering Extended warranty .
• Spare part dealer , for selling compressors and accessories.
• Training institute Tie -ups to hire freshers,training & induction.
• Managing product call back , by repair scheduling & offering customer innovative solutions, over all cost reduction.
• Managed the day-to-day tactical and long-term strategic activities within the business unit.
• Initiated program standardizing employee training on communication leading to increase in customer satisfaction by 30%.
• Cross Sales , promoting FG sales through Service network.
• AR management , through followup , maintaining optimum stocks at center, with frequent ROI working .
• Mentored junior employees in professional development opportunities, helping them advance their careers within the organization.

• Coordinated repairs of Appliances through Authorized service network.
• Network setup in remote through induction and training of local repairers.
• Revenue generation through Compressor sales ,AMCs
• MSL working WRT to summer .
• Managed the stock repairs for the company, inspected damaged and decided best location for repair.

• Prepared project presentations and reports to assist changeover from CFC to Hydrocarbon .Training to field staff on use and safety precaution of HC.
• Sales training to Engineers on sales of accessories , external defroster, stabilizers, Annual service plan.
• Sale of spares through SPD > 30 lac turnover.

● Overseeing direct service partners for service delivery.

● Generating service revenue through Spares sales & AMC selling

● Technical training to engineers, regarding concept of water quality /filtration process.

● Gathering Product & service quality feedback from direct customer and sharing with technical team.

• Creating service support network at upcountry , enhancing sales of water purifier in remote tier 3 cities and villages .