ALOK KHETAWAT
Sr. Program Manager
Pune
Summary
Innovative Program Manager with proven track record in managing complex programs and delivering high-impact results. Experienced with managing large-scale programs and leading cross-functional teams. Demonstrated success in leading cross-functional teams and driving project excellence.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sr. Program Manager
Wipro Limited
Pune
01.2023 - Current
- Managed client relationships, delivered Hybrid cloud solutions, and led cross-functional teams resulting in high CSAT scores.
- Maintained strong relationships with major customer stakeholders resulting in increased ACV, securing new business.
- Managed a diverse team of associates across multiple countries.
- Lead team meetings, maintaining transparency of service strategy and key operational responsibilities resulting in 35% improvement in team efficiency.
- Driven cost optimization initiatives resulting in improvement of margins.
- Handled a complex environment of multiple DataCenter and Public cloud hosting services with 10000 DC assets.
Service Manager
Wipro Limited
Essen
01.2018 - 12.2021
- Managed operational and tactical activities of the team and handled cross-functional escalations resulting in successful delivery of all in-scope services to the customer.
- Enabled all activities of the Service team as per industry defined ITIL framework and ITSM principles.
- Designed SLA in consultation with the business team and ensure compliance to measure performance.
- Ensured team follows best practices and maintain service level agreements.
- Developed problem management and service improvement plan.
- Identified and facilitated opportunities for automation, resulting in 40% improvement in team efficiency.
- Ensured 100% SLA compliance for all deliverables.
Operations Manager
Wipro Limited
Pune
01.2017 - 01.2018
- Managed Datacenter IT services for one of the 'Big 6' in UK Energy.
- Identified customer needs and overseeing service delivery within the business context.
- Led the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Determined ways to reduce costs without sacrificing customer satisfaction.
- Enabled Automation in services resulting in reduction of mundane tasks and non value add activities.
IT Consultant
Wipro Limited
Leeds
01.2016 - 01.2017
- Managed the service transformation of a legacy estate to the state-of-the-art private cloud operations.
- Initiated Service improvements in the service using LEAN methodology resulting in reduction of 20% error and 50% batch process time.
- Provided consultancy for new projects and Migration of Datacenter services.
- SME for migration activities across DC and platforms.
Project Engineer
Wipro Limited
Pune
01.2012 - 01.2015
- Management of batch scheduling operations using Automic Suite.
- Implementation of Automic modules and Solutions in Automic.
- Troubleshoot and resolution of all issues/defects logged for the assigned project.
- Performed Automic Scripting, mainly used for complex job logic, automated monitoring and maintenance operations.
- Subject-Matter Expert in Workload Automation and Enterprise Job Scheduling utilizing automation tools Automic across UNIX and Windows platforms.
Education
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
01.2008 - 01.2012
Skills
Cloud and virtualization technology
Automation Evangelist
Break-fix incident tracking
ITIL management
People and project management
Problem solving
Strategic goal development
Change management
Implementation planning
Strong analytical skills
Client interfacing
Risk management
Project leadership
Analytical skills
Certification
SIAM professional - EXIN
Accomplishments
- Achieved 95% customer satisfaction rating by consistently meeting and exceeding expectations with an ACV of €100Mn.
- Delivered complex projects on-time and minimal outages for business diversified across multiple countries with a reduction of 70% of major incident.
- Developed and mentored team members in adapting DevOps work culture, resulting in increase in productivity and fostering Innovation.
Timeline
Sr. Program Manager
Wipro Limited
01.2023 - Current
Service Manager
Wipro Limited
01.2018 - 12.2021
Operations Manager
Wipro Limited
01.2017 - 01.2018
IT Consultant
Wipro Limited
01.2016 - 01.2017
Project Engineer
Wipro Limited
01.2012 - 01.2015
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
01.2008 - 01.2012