ALOK KHETAWAT
Sr. Program Manager
Pune
Summary
Innovative Program Manager with proven track record in managing complex programs and delivering high-impact results. Experienced with managing large-scale programs and leading cross-functional teams. Demonstrated success in leading cross-functional teams and driving project excellence.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sr. Program Manager
Wipro Limited
01.2023 - Current
- Managed client relationships, delivered Hybrid cloud solutions, and led cross-functional teams resulting in high CSAT scores.
- Maintained strong relationships with major customer stakeholders resulting in increased ACV, securing new business.
- Managed a diverse team of associates across multiple countries.
- Lead team meetings, maintaining transparency of service strategy and key operational responsibilities resulting in 35% improvement in team efficiency.
- Driven cost optimization initiatives resulting in improvement of margins.
- Handled a complex environment of multiple DataCenter and Public cloud hosting services with 10000 DC assets.
Service Manager
Wipro Limited
01.2018 - 12.2021
- Managed operational and tactical activities of the team and handled cross-functional escalations resulting in successful delivery of all in-scope services to the customer.
- Enabled all activities of the Service team as per industry defined ITIL framework and ITSM principles.
- Designed SLA in consultation with the business team and ensure compliance to measure performance.
- Ensured team follows best practices and maintain service level agreements.
- Developed problem management and service improvement plan.
- Identified and facilitated opportunities for automation, resulting in 40% improvement in team efficiency.
- Ensured 100% SLA compliance for all deliverables.
Operations Manager
Wipro Limited
01.2017 - 01.2018
- Managed Datacenter IT services for one of the 'Big 6' in UK Energy.
- Identified customer needs and overseeing service delivery within the business context.
- Led the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Determined ways to reduce costs without sacrificing customer satisfaction.
- Enabled Automation in services resulting in reduction of mundane tasks and non value add activities.
IT Consultant
Wipro Limited
01.2016 - 01.2017
- Managed the service transformation of a legacy estate to the state-of-the-art private cloud operations.
- Initiated Service improvements in the service using LEAN methodology resulting in reduction of 20% error and 50% batch process time.
- Provided consultancy for new projects and Migration of Datacenter services.
- SME for migration activities across DC and platforms.
Project Engineer
Wipro Limited
01.2012 - 01.2015
- Management of batch scheduling operations using Automic Suite.
- Implementation of Automic modules and Solutions in Automic.
- Troubleshoot and resolution of all issues/defects logged for the assigned project.
- Performed Automic Scripting, mainly used for complex job logic, automated monitoring and maintenance operations.
- Subject-Matter Expert in Workload Automation and Enterprise Job Scheduling utilizing automation tools Automic across UNIX and Windows platforms.
Education
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
01.2008 - 01.2012
Skills
Cloud and virtualization technology
Certification
SIAM professional - EXIN
Accomplishments
- Achieved 95% customer satisfaction rating by consistently meeting and exceeding expectations with an ACV of €100Mn.
- Delivered complex projects on-time and minimal outages for business diversified across multiple countries with a reduction of 70% of major incident.
- Developed and mentored team members in adapting DevOps work culture, resulting in increase in productivity and fostering Innovation.
Timeline
Sr. Program Manager
Wipro Limited
01.2023 - Current
Service Manager
Wipro Limited
01.2018 - 12.2021
Operations Manager
Wipro Limited
01.2017 - 01.2018
IT Consultant
Wipro Limited
01.2016 - 01.2017
Project Engineer
Wipro Limited
01.2012 - 01.2015
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
01.2008 - 01.2012
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