Alok Kumar
Sales Manager, Rail Container Logistics & Operations
Morbi
Summary
- Logistics and rail operations professional with over 16 years of experience in marketing, rail container operations, container inventory management, railway yard operations, planning, and transportation across West Bengal and Bangalore.
- Experienced in managing terminal operations, including yard, rail, and commercial activities, with regular coordination and liaison with railway officials.
- A reliable management professional with a proven record of consistent performance and maintaining high standards in operational and administrative workflows within rail container logistics.
- Skilled at identifying problems and developing practical solutions by considering both business and operational perspectives.
- Focused on improving operational efficiency through business analysis and continuous improvement of processes to support organizational growth and customer satisfaction.
- Strong analytical and organizational abilities with a flexible and detail-oriented approach. An effective communicator with good relationship-building skills, comfortable working both independently and as part of a team.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Sales Manager, W Bengal & Bangalore Rail Operation
DP World India Pvt Ltd.
10.2024 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new associates in successful sales. Operations and performance strategies.
Asst. Manager Marketing West Bengal Rail Operation
Adani Logistics Ltd.
02.2024 - 09.2024
- Built long-lasting client relationships through excellent customer service, and consistent follow-ups to encourage repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Manager Marketing West Bengal/Rail Operation
Railhaul Logistics Pvt. Ltd. Pvt. Ltd.
06.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Customer satisfaction till smooth delivery of containers.
Manager Marketing West Bengal/Rail Operation
Epsilon Logistics Llp.
07.2021 - 06.2023
- Coordinated with operations including last-line associates in the logistics chain to ensure timely delivery of containers and resolve any supply chain issues.
Asst. Manager Marketing West Bengal/Rail Operation
KALYX Global Logistics Pvt. Ltd. (KUNVARJI GROUP)
03.2021 - 07.2021
- Maintain a trusted, long-term relationship with the client.
- Ensure a smooth delivery of container service to our client.
Supervision Marketing West Bengal /Operation Vehicles/Rail Operation
Balaji Cargo Carriers
10.2009 - 02.2021
- Able to work effectively both independently and as part of a team, with a strong ability to learn quickly and adapt to new situations.
- Committed to contributing to the long-term growth and success of the company in rail container operations.
Education
B.A. - Political Science And Government
Tilka Manjhi Bhagalpur University
Bhagalpur 04.2001 -
Skills
Rail Container Operations & Logistics Management
Railway Yard & Terminal Operations Optimization
Container Inventory Planning & Control
Inbound & Outbound Logistics (EXIM & Domestic)
Liaison & Coordination with Railway Authorities
Operational Planning, Process Improvement & Workflow Management
Business Analysis, Problem Solving & Performance Monitoring
Customer Relationship Management & Targeted Marketing
Team Coordination, Leadership & Administrative Management
Computer Systems & Operational Record Management
Timeline
Sales Manager, W Bengal & Bangalore Rail Operation
DP World India Pvt Ltd.
10.2024 - Current
Asst. Manager Marketing West Bengal Rail Operation
Adani Logistics Ltd.
02.2024 - 09.2024
Manager Marketing West Bengal/Rail Operation
Railhaul Logistics Pvt. Ltd. Pvt. Ltd.
06.2023 - 01.2024
Manager Marketing West Bengal/Rail Operation
Epsilon Logistics Llp.
07.2021 - 06.2023
Asst. Manager Marketing West Bengal/Rail Operation
KALYX Global Logistics Pvt. Ltd. (KUNVARJI GROUP)
03.2021 - 07.2021
Supervision Marketing West Bengal /Operation Vehicles/Rail Operation
Balaji Cargo Carriers
10.2009 - 02.2021
B.A. - Political Science And Government
Tilka Manjhi Bhagalpur University
04.2001 -