Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Disclaimer
Timeline
Manager
Alok Kumar

Alok Kumar

Retail Forex Remittance
Munger

Summary

Ambitious professional driven to enhance organisational value while seeking opportunities for personal and professional growth. Committed to integrity, efficiency, and delivering exceptional customer service. Strong leadership qualities, adaptability, and a positive attitude contribute to effective stress management and determination in achieving goals.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Cluster Fee Manager

Axis Bank
06.2020 - Current
  • Working with Axis bank as cluster fee manager.
  • Currently I am in Manager Grade in forex department.
  • Oversaw forex remittance processes and addressed debit/credit card disputes, safeguarding customer interests
  • Managed daily cash flow, ensuring operational stability and compliance
  • Resolved customer disputes, enhancing satisfaction and retention
  • Understand customer needs and ensure no miss-selling.
  • Day to day operation activity of branch.
  • Create and implement core KYC procedures and regulations, in sync with the company's protocols.
  • Any suspicious activity handing over the case to AML CELL.
  • Experienced in customer service and problem solving.
  • Day to day operation activity of branch.
  • Worked at different branch of Axis Bank and handled different type of customers.
  • Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers.
  • Understand customer needs and ensure no miss-selling.

Education

Post graduate diploma - banking

Manipal Academy of Higher Education University
Bengaluru, Karnataka

B.com - H

Magadh UNIVERSITY
Patna, Bihar

Intermediate -

B D COLLEGE
Patna, BIHAR

Skills

  • Financial oversight
  • Compliance management
  • Regulatory compliance
  • Risk assessment
  • Financial transaction oversight
  • Currency exchange knowledge
  • Supplier negotiation
  • Resource allocation
  • Customer management systems
  • Client management
  • Customer management
  • Dispute resolution
  • Relationship management
  • Problem solving
  • Analysis
  • Research
  • Operational support
  • MS-Office
  • Written communication
  • Verbal communication
  • Effective comms
  • Active listening
  • Decision making
  • Mentoring
  • Leadership skills
  • Relationship-building
  • Customer relationships

Certification

  • NISM - Mutual fund, Depository
  • IRDA - SP license

Languages

English
Hindi

Hobbies and Interests

  • Travelling
  • Playing Badminton

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Timeline

Cluster Fee Manager

Axis Bank
06.2020 - Current

Post graduate diploma - banking

Manipal Academy of Higher Education University

B.com - H

Magadh UNIVERSITY

Intermediate -

B D COLLEGE
Alok KumarRetail Forex Remittance