Parijat Sukul
Bengaluru
Summary
Results-driven Cluster Manager with expertise in performance management and team leadership. Cultivates a positive work environment that fosters teamwork and commitment, driving operational success across multiple retail outlets. Implements strategic initiatives to enhance staff training and customer service, ensuring alignment with business objectives.
Overview
8
8
years of professional experience
Work History
Cluster Manager
Harleys Fine Baking
Bengaluru , India
08.2025 - 05.2026
- Conducted regular performance reviews with store managers, setting targets and providing support to achieve business objectives.
- . Led by example to promote a positive work culture, encouraging teamwork, professionalism, and commitment to excellence among Staff
- Managed day-to-day operations of 6 retail outlets in Bengaluru.
Business Manager
Barbeque Nation Hospitality LTD
Chennai , India
01.2024 - 07.2025
- Monitored staff performance and developed improvement plans.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Facilitated regular team meetings to discuss progress, address issues, and align on objectives.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Jr Cluster Manager
Stanza Living
Chennai , India
08.2022 - 12.2024
- Conducted regular performance reviews with store managers, setting targets and providing support to achieve business objectives.
- Managed day-to-day operations of 10 retail Co-Living Properties in Chennai.
- Monitored, assessed and evaluated KPIs in line with financial targets, pivoting operational strategy to improve sales.
- Conducted regular performance reviews and appraisals with Line Managers.
Restaurant Manager
Barbeque Nation Hospitality LTD
Chennai , India
10.2021 - 12.2024
- Scheduled employees to keep shifts well-staffed.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Guest Relations Manager
Barbeque Nation Hospitality LTD
Chennai , India
12.2017 - 09.2021
- Managed reception area and greeted guests upon arrival, offering immediate assistance to enhance their experience.
- Established protocols for handling VIP guests, ensuring they received premium service and attention during their stay.
- Prepared detailed reports on guest satisfaction metrics and proposed strategies for continuous improvement.
- Addressed and resolved guest complaints with effective solutions, improving overall satisfaction ratings.
Education
MBA - Human Resource
Sikkim Manipal University
Gangtok, IN-SK01-2018
Bachelor of Arts - English Literature
Burdwan University
Burdwan, IN-WB01-2017
Skills
- Performance management
- Team leadership
- Financial oversight
- Inventory management
- Staff recruitment
- Customer relationship management
- Staff training
- Quality assurance
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Cluster Manager
Harleys Fine Baking
08.2025 - 05.2026
Business Manager
Barbeque Nation Hospitality LTD
01.2024 - 07.2025
Jr Cluster Manager
Stanza Living
08.2022 - 12.2024
Restaurant Manager
Barbeque Nation Hospitality LTD
10.2021 - 12.2024
Guest Relations Manager
Barbeque Nation Hospitality LTD
12.2017 - 09.2021
MBA - Human Resource
Sikkim Manipal University
Bachelor of Arts - English Literature
Burdwan University