Manish Kumar
Greater Noida
Summary
Results-driven Cluster Head with extensive experience in Strategy Planning, Business Development, and Client Relationship Management within Financial and Insurance Services. Delivered significant growth by effectively managing business operations focused on top-line and bottom-line performance while fostering a collaborative team environment. Demonstrated expertise in developing strategic direction and enhancing customer service operations to drive relationship management and value-added service delivery.
Overview
12
12
years of professional experience
Work History
Cluster Manager
Bajaj Allianz General Insurance
Delhi
02.2025 - Current
- Managing a sale of IMD's & dealers a to achieve sales targets by providing them total insurance solutions.
- Primary focus is mainly to keep the profitable business for the organization by maintaining the OR of the branch.
- Maintaining healthy relationship with all the Clients, Agents & dealerships.
- Playing a significant role in helping Branch & company achieve its targets by staying profitable.
- Keeping a controlled LR of the branch.
- Maintain persistency by monitoring case size.
- Ensure that the Sales Team are meeting their targets as well as individual sales targets.
- Ensuring Compliance to Standard Operating Procedures & company guidelines.
- Ensuring compliance to internal sales process & other compliance standards; maintaining MIS & reporting required trackers & reports to be submitted to various stakeholders.
USM to Senior Manager
ICICI LOMBARD General Insurance Company Limited
Delhi
03.2018 - 02.2025
- Successfully handled a substantial 52 Cr. "Agency business" of NCR VO location & promoted motor line of business. (April 2023 to Feb 2025) as a location Head. Managing overall VO team with IMD's also and helping them to achieve sales targets with managing OR.
- Playing a significant role in helping company achieve its targets.
- Ensure that the dealerships are meeting their targets as well as individual sales targets.
- Delivered operational support to Branch Operations, ensuring timely submissions, issuance, and effective pendency resolution.
- Interaction with existing dealerships regularly to assess their status & push & motivate them to maintain productivity.
- Maintain persistency by monitoring case size.
- Monitored dealership performance to confirm target achievement.
- Ensured compliance with Standard Operating Procedures and maintained accurate reporting for various stakeholders.
- Ensuring compliance to internal sales process & other compliance standards; maintaining MIS & reporting required trackers & reports to be submitted to various stakeholders.
Deputy Manager
Aspire Kotak Mahindra Bank Ltd.
06.2016 - 10.2017
- Managing Portfolio of all the portfolio customers.
- Cross selling of business banking as well as retail products and achieving targets on a consistent basis.
- Managing customer centric banking & ensuring customer satisfaction by achieving delivery and services quality norms.
- Cross selling of business banking as well as retail products and achieving targets on consistent basis.
- Inputting transaction like, NEFT, RTGS, Fund Transfer, Demand Draft, Term deposits and share certificate decartelization etc.
- Coordinated with different departments of the bank to meet client demands.
- Coordinated resolution of grievances and queries for individual and corporate clients to ensure satisfaction.
- Ensured branch service quality adhered to banking standards through regular evaluations.
- Monitored adherence to product delivery strategies to ensure alignment with customer needs.
Sales Development Manager
HDFC LIFE
10.2014 - 05.2016
- Generated life insurance business through branch initiatives.
- Generated new leads by engaging customers in the branch lobby.
- Accompany the branch staff for the joint calls.
- Resolved customer service issues and handled complaints to ensure satisfaction.
- Trained branch staff regularly on updated procedures.
Education
Master of Business Administration - Finance and Operation
Gautama Buddha University
Greater Noida, U.PBachelor of Business Administration - Management and Finance
C.C.S University
Meerut12th -
U.P10th -
U.PSkills
- Strategic planning
- Performance management
- Performance monitoring
- Workforce planning
- Budget oversight
- Market analysis
- Team leadership
- Employee development
- Teamwork and collaboration
- Time management
- Multitasking capacity
- Problem solving
- Organizational skills
- Customer relationship
Accomplishments
- Best performer award in the last three years in PAN INDIA & received Fronter award in 2023.
- Successfully Managed portfolio of last (FYI-23 to 24 & FYI 24 to 25) and developed new worth INR 30 Cr. Adding new channel in motor business.
- Achieving a growth of 92% over the target of FYI-(2023 to 24).
- Received best Senior Sales Manager Award 2024.
- Achieving JKV target in every year.
Personal Information
Father's Name: R.P Singh
Languages
Hindi
First Language
English
Proficient
C2
Punjabi
Proficient
C2
Timeline
Cluster Manager
Bajaj Allianz General Insurance
02.2025 - Current
USM to Senior Manager
ICICI LOMBARD General Insurance Company Limited
03.2018 - 02.2025
Deputy Manager
Aspire Kotak Mahindra Bank Ltd.
06.2016 - 10.2017
Sales Development Manager
HDFC LIFE
10.2014 - 05.2016
Master of Business Administration - Finance and Operation
Gautama Buddha University
Bachelor of Business Administration - Management and Finance
C.C.S University