Alok Pandey
Ghaziabad
Summary
Results-driven IT professional with a proven track record spanning over 15 years, adept at steering complex infrastructure projects to success. As Manager of IT Infrastructure at Sinch, orchestrated a seamless migration of the Disaster Recovery infrastructure to a new Data Centre, ensuring minimal downtime and robust security protocols. Excelled in managing end-to-end IP procurement processes and played a pivotal role in Capex and Opex budgeting. At Barco, served as Team Lead for 7 years, demonstrating expertise in incident management, office setup, vendor coordination, and SAP purchase processes. Proficient in Checkpoint firewall management, VC solution design, and Cisco wireless solutions. With a solid foundation as a System Support Engineer at Axtell Info Vision, honed troubleshooting skills and maintained impeccable inventory records. A proactive problem solver with a deep understanding of IT assets and infrastructure, offering a strategic approach to optimizing technology for organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manger-IT-Infrastructure
Sinch India Ltd
3 2021 - Current
- Team Management: Lead and manage a team of IT professionals, fostering a collaborative and productive work environment. Encourage continuous learning and professional development among team members.
- Data Center Operations: Oversee data center operations, ensuring uptime, disaster recovery protocols, and infrastructure scalability. Lead strategic planning for data center expansion projects.
- Problem Management: Lead problem management efforts to identify, analyze, and resolve recurring IT issues. Implement long-term solutions to prevent recurrence and improve system stability.
- Stability Analysis: Conduct stability analysis to assess and enhance the performance and reliability of IT infrastructure. Implement measures to ensure consistent and stable IT operations.
- Data Center Operations: Oversee data center operations, ensuring uptime, disaster recovery protocols, and infrastructure scalability. Lead strategic planning for data center expansion projects.
- Corporate IT Oversight: Manage the Corporate IT department, including network administration, user support, and systems maintenance. Develop and enforce IT policies and procedures to streamline operations.
- Security Measures: Collaborate with cross-functional teams to design and implement robust security measures to protect sensitive data and infrastructure.
- Technology Assessments: Conduct regular assessments of technology needs and recommend upgrades or enhancements to align with business objectives.
- Regulatory Compliance: Ensure compliance with regulatory requirements and industry standards in both data center and corporate IT operations.
- Liaison Role: Serve as a liaison between technical teams and senior management, providing regular updates on operational performance and strategic initiatives.
Senior Systems Engineer
Barco Electronics systems Pvt Ltd
07.2014 - 03.2021
- Escalation Management: Managed and resolved escalated issues, ensuring timely and effective solutions for end-users.
- Incident Management: Successfully handled incidents, minimizing downtime and ensuring a smooth IT environment.
- Office Setup and Expansion: Led the setup of a new office with 3000+ nodes and orchestrated the expansion into data center migration.
- Vendor Coordination: Effectively coordinated with vendors to streamline processes and optimize resource utilization.
- SAP Purchase Process: Possess deep knowledge of SAP purchase processes, contributing to efficient procurement workflows.
- Checkpoint Firewall: Managed and maintained Checkpoint firewall systems to ensure network security and compliance.
- IT Solution Support: Provided support to senior management in implementing and managing IT solutions.
- VC Solution Design and Implementation: Worked on the design and implementation of video conferencing solutions for efficient communication.
- Cisco Wireless Solution: Contributed to the design of Cisco wireless solutions to enhance network connectivity and performance.
- Storage Expertise: Worked on Dell storage and Cisco UCS, ensuring efficient and secure data storage solutions.
System Administrator
Safaltek Software Private Limited
05.2011 - 03.2014
- Server and Network Management: Overseeing server management and remote operations, providing comprehensive network support and desktop/laptop assistance.
- IT Asset Management: Managed IT assets and conducted IIS administration, including Exchange Server 2010, FTP server, and resolution of Hyper-V issues.
- Infrastructure Management: Led IT infrastructure management, including Linux server oversight and DNS & DHCP configuration.
- Security and Compliance: Administered SVN, VPN, and application servers, ensuring secure domain server, active directory, and database access.
- Technical Support: Addressed Outlook mail and configuration issues, provided product support, and managed online and local mail servers.
- Troubleshooting: Conducted troubleshooting, evaluated new technologies/products, and configured group policies. Implemented desktop and server security measures in line with IT policies.
IT Executive
Religare Technologies LTD
01.2010 - 05.2011
- End-User Support: Engaged in regular communication with end-users to identify and address pain points, ensuring successful issue resolution.
- Device Management: Managed and maintained various devices, including desktops, laptops, Blackberries, attendance machines, network switches, and endpoints. Collaborated with vendors to address site-specific issues.
- IT Asset Lifecycle: Proactively identified the lifecycle of IT assets, managing and maintaining AMCs and SLAs.
- Network Services: Verified daily network services (Internet/Mail/Connection to IL) to ensure proper functionality. Logged complaints for V-SAT downtime and other V-SAT-related issues.
- Configuration and Troubleshooting: Configured new laptops/PCs and integrated them into the network domain. Installed and troubleshooted operating systems, application software, and online trading software.
System Support Engineer
Axtell InfoVison
08.2008 - 12.2009
- Technical Support: Provided initial support for desktops, peripherals, servers, and office automation products.
- Remote Assistance: Delivered remote assistance to clients.
- Troubleshooting: Conducted troubleshooting on applications and operating systems.
- Service Call Management: Recorded and logged all service calls, assigned them to engineers, monitored progress until resolution, and communicated updates to users.
- Inventory Management: Maintained inventory records, updated asset data, and ensured compliance with defined processes. Generated reports in alignment.
Education
Post Graduation - Cyber Security
Amity University
Master of Science - IT
Sikkim Manipal University
B-Tech - Electronics & Communication Engineering
Punjab Technical University
Diploma - Electrical Engineering
The Punjab State Board of Technical Education & In
Skills
IT Infrastructure Management
Network Architecture and Design
Server Virtualization
Cloud Computing
Security and Compliance
Project Management
Team Leadership and Mentoring
Name & Contact
Work History
Certification
CCNA
CCNP
ITIL
MCSA
AWS
Tools
- Monitoring Tools: SolarWinds, Nagios, OpManager, Site24x7
- Incident Management: ServiceNow, Jira Service Desk
- Network Performance Analysis: Wireshark, Riverbed Steel Central, NetFlow Analyzer
- Ticketing Systems: CA
- Configuration Management: Ansible
- Network Security: Checkpoint
- Backup and Recovery: Veeam Veritas, NetBackup
- Network Visualization: draw.io
- Remote Access and Control: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP)
- Documentation: Confluence, Microsoft OneNote
- Asset Management: ManageEngine OpManager
- Cloud Management: AWS Management Console
- Change Management: BMC
- Dashboards and Reporting: Tableau, Grafana
- Knowledge Base: ITIL Wiki, Confluence (for documentation and knowledge sharing)
Personal Details
- Date of Birth: 10th July 1986
- Father’s Name: Mr. Surendra Kumar Pandey
- Marital Status: Married
Personal Information
Timeline
Senior Systems Engineer
Barco Electronics systems Pvt Ltd
07.2014 - 03.2021
System Administrator
Safaltek Software Private Limited
05.2011 - 03.2014
IT Executive
Religare Technologies LTD
01.2010 - 05.2011
System Support Engineer
Axtell InfoVison
08.2008 - 12.2009
Manger-IT-Infrastructure
Sinch India Ltd
3 2021 - Current
Post Graduation - Cyber Security
Amity University
Master of Science - IT
Sikkim Manipal University
B-Tech - Electronics & Communication Engineering
Punjab Technical University
Diploma - Electrical Engineering
The Punjab State Board of Technical Education & In
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