Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Computer Knowledge
Timeline
Generic

ALOK RANJANE

Dhayari,Pune

Summary

I want a highly rewarding career where I can use my skills and knowledge to help the company and my co-workers be successful.

Overview

16
16
years of professional experience

Work History

Senior Process Executive

Infosys Limited
Pune
03.2022 - Current
  • Company Overview: A competent professional with last 39 month experience in Infosys Limited. Pune
  • As Senior process Executive role in Operations for UK Telecom project BT.
  • Responsible for resolving customers query on ticket.
  • Timely and correct resolution.
  • Work on support system to provide required support to user.
  • Maintain incident ticket and work on it accordingly.
  • Co-ordinate with different stages/phases Preparation phase; Execution phase; Closing phase.
  • Co-ordinate with stakeholder and explain them according to their requirement/queries.
  • Where we provide the resolution to customer through Chat and e-mail.
  • We resolve the customer’s activation and installation and billing account queries.
  • Making sure all the Team members are updated about any latest update regarding Process.
  • Major operational activities include preparation & delivery of SOD, EOD, productivity & shrinkage reports towards Onshore.

Sr. Officer

Wipro Pvt Ltd.
Pune
09.2018 - 12.2021
  • Company Overview: A competent professional with last 47 month experience in Wipro Pvt Ltd. Pune
  • Client serving specialist as a B2B consultant role in Operations for Australian Telecom project Telstra (Order Management).
  • Providing internet connection to business and government customers, modification or cancellation of customer request.
  • Prescoping of customer order: Check the customer request for all mandatory details like, Account number, Site address and required plan of customer.
  • Raising the order by using different applications.
  • Activation and billing: Activating internet connection as per customer plan.
  • Start billing for the service with correct plan and discount.
  • High end products & services at order entry level for business customers as part of Provisioning core operations. Products include - NBN(National Broadband Service) Optic wave, Denial of Service Protection (DOSP), IP (Internet Protection), Business customer enquiry, Feature Network Change {FNC).
  • Data scrubbing for Quality Audits & assurance.
  • Always ranked as A+ and A ,employee maintaining quality and productivity.
  • Minor operational activities include- team management, providing innovation (Wipro Pragati) in ongoing process to enhance efficiency.
  • A competent professional with last 47 month experience in Wipro Pvt Ltd. Pune

Associate

Wipro Pvt Ltd.
Pune
09.2013 - 11.2017
  • Company Overview: A competent professional with last 50 month experience in Wipro Pvt Ltd. Pune
  • Providing internet connection to business and government customers, modification or cancellation of customer request.
  • B2B consultant role in Operations for Australian Telecom project Telstra (Order Management).
  • Prescoping of customer order: Check the customer request for all mandatory details like, Account number, Site address and required plan of customer.
  • Raising the order by using different applications.
  • Activation and billing: Activating internet connection as per customer plan.
  • Start billing for the service with correct plan and discount.

District manager & Head Consultant

GAJAM India Pvt. Ltd.
Sangli
08.2009 - 07.2010
  • Company Overview: A competent professional with 1 years experience in Dharma Entrepreneur under GAJAM India Pvt Ltd.
  • Products such as RML cards (Reuters marketing light), information on usage & sale of solar products e.g. D-light, Kiran Nova etc.
  • Responsibilities of a customer service representative include handling the sales and reporting.
  • Successfully perform managerial duties during manager’s absence.
  • The development and management of the sales calls (phone and e-mail).
  • Building relationship and customer service.
  • Maintaining a performance tracker for the Sales on daily basis.
  • Strong problem solving, collaboration and team building skills.
  • A competent professional with 1 years experience in Dharma Entrepreneur under GAJAM India Pvt Ltd.

Jr. Associate

Origin Energy
  • Providing connection for Electricity, Gas and Hot water.
  • As Associate working on SAP Application Back office (Origin Energy process).
  • Working on AQUA NIMID Team performing various types of WI & BPEM cases.
  • Understanding process gaps and suggesting process improvement ideas for Rise SOP.
  • Assisted in developing project documentation and reports for stakeholder review.

Education

M.Sc. -

Dr.PDKV
12.2008

B.SC. -

Dr.BSKKV
07.2006

H.S.C. -

Shivaji University
02.2002

S.S.C. -

Shivaji University
03.2000

Skills

  • Order processing
  • Incident management
  • Data analysis
  • Customer support

Accomplishments

  • Received appreciation for the Top performer in Month.
  • Participated in various fun activities organized within process.

Personal Information

  • Date of Birth: 23rd dec
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi

Computer Knowledge

  • MS-CIT,
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows XP, Windows Vista
  • AWS Cloud Architect training certificate, 2022
  • Used Power BI, MS Excel

Timeline

Senior Process Executive

Infosys Limited
03.2022 - Current

Sr. Officer

Wipro Pvt Ltd.
09.2018 - 12.2021

Associate

Wipro Pvt Ltd.
09.2013 - 11.2017

District manager & Head Consultant

GAJAM India Pvt. Ltd.
08.2009 - 07.2010

Jr. Associate

Origin Energy

M.Sc. -

Dr.PDKV

B.SC. -

Dr.BSKKV

H.S.C. -

Shivaji University

S.S.C. -

Shivaji University

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