Sanjay S

Chennai

Summary

Results-driven Senior Process Executive with 3 years focused on optimizing processes and ensuring quality. Enhanced order processing workflows, leading to increased client satisfaction and operational efficiency. Ready to apply technical skills and business knowledge to support organizational growth and innovation.

Overview

years of professional experience

Work History

Senior Process Executive

Redington Group -Redserv Global Solutions

01.2023 - Current

Performed on business cycles such as procure-to-pay (P2P) and order-to-cash (O2C).
Proficient in managing procurement expertise in PR and PO creation.
Skilled in order processing, including receiving orders from partners, creating sales orders, and managing contracts.
End-to-end process flows and managing system-generated data efficiently.
Proficient in performing quality checks and controls to ensure error-free operations.
Serve as the Single Point of Contact (SPOC) within the team, ensuring timely and seamless closure of raised tickets.

Customer Support & Operation

Orbgen Technologies

01.2019 - 11.2022

Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BCA -

Dwaraka Doss Goverdhan Doss Vaishnav College

Skills

SAP
Quality assurance and control
Order processing

Process optimization
MS Office - Excel, PPT

Awards

Awarded as STAR PERFORMER for contributing to work excellence in Q1 FY 24-25
Awarded certification of achievement in overall performance for the year 2024
Received two champions awards for the best performer as a customer support executive and operations

Languages

English
Tamil
Hindi

Timeline