Alok U Rajurkar
Team Leader BPO
Nagpur,Maharashtra
Summary
Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills with a focus on effectively communicating goals and vision for success. Skilled problem solver, networker, and consensus builder dedicated to driving team performance and achieving organizational objectives. I Am a dedicated team leader with over 3 years of experience managing a diverse team of 30+ members. My focus is on enhancing team performance through effective communication and strategic initiatives. I take pride in fostering an inclusive team culture that drives productivity and innovation. I am passionate about mentoring and developing my team to achieve collective success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Valethi Technologies LLP
Nagpur
03.2022 - Current
- A leading tech firm focusing on Client relationship and customer service.
- Led a team of 30+ FTEs, enhancing productivity and team engagement.
- Implemented strategic initiatives that improved team performance by 20%.
- Facilitated weekly team meetings to foster communication and collaboration.
- Got promoted as Lead trainer to train the new batch of 30+ FTS in Feb 2025.
Senior Sales Executive
Alacrity E-Commerce Solutions Pvt. Ltd.
Nagpur
06.2019 - 09.2021
- Answer inbound calls make outbound calls international (US)
- Call logs and successful sales
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over $ 20,000.
Education
BBA - Finance
Global Institute of Technical & Management Studies
Nagpur 01.2017 - 01.2020
Skills
Team supervision
Client support
Analytical thinking
Performance improvement
Leading team meetings
Employee evaluation
Conflict resolution
Coaching
Process improvement
Problem-solving
Work planning
Teamwork and collaboration
Team supervision
Accomplishments
- Organized and implemented logistics pertaining to service calls
- Brought in 150+ outbound sales calls
Relevant Capabilities
- Good communication and persuasive skills
- MS-CIT
- Typing - English (35wpm)
Career Related Skills
- Demonstrated ability to log all notes and follow up information accurately
- Able to take credit card orders via phone
- Proven record of managing and tracking the quote to order process
- Highly skilled in verifying pricing and products
- Proficient in MS Office Suite
Chess and Video games
Two times inter Valethi Chess champion.
love all types of online and video games.
Timeline
Team Leader
Valethi Technologies LLP
03.2022 - Current
Senior Sales Executive
Alacrity E-Commerce Solutions Pvt. Ltd.
06.2019 - 09.2021
BBA - Finance
Global Institute of Technical & Management Studies
01.2017 - 01.2020
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