Alok Kumar Singh
Lead Quality Analyst
Mumbai
Summary
Quality professional with strong background in analyzing and improving processes. Proven expertise in identifying and resolving issues to enhance system performance. Strong focus on team collaboration and delivering results. Skilled in quality assurance methodologies, data analysis, and process optimization. Reliable and adaptable, effectively meeting changing needs in fast-paced environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Quality Analyst Lead
Sutherland Global Service
01.2024 - Current
- Collaborated with cross-functional teams to identify risks and provide recommendations for mitigation strategies.
- Championed a culture of continuous improvement by encouraging open dialogue among team members regarding QA best practices.
- Developed and maintained comprehensive documentation for test plans, cases, and scripts, ensuring consistency across the team.
- Mentored junior analysts, promoting professional growth through training sessions and constructive performance evaluations.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Led a team of Quality Analysts, fostering a collaborative environment that encouraged continuous improvement and skill development.
Process Trainer
SUTHERLAND GLOBAL SERVICES
08.2021 - 12.2024
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
Education
Bachelor of Technology - Electrical And Electronics Engineering
SRM Institute of Science & Technology
Chennai 08.2014 - 05.2018
Senior Secondary School - PCM
Divine Public School
Gorakhpur 04.2013 - 04.2014
High School Examination - General Studies
Woodland Academy
Gorakhpur, India 04.2012 - 04.2013
Skills
Quality management systems
Defect tracking
Auditing techniques
Project management
Stakeholder management
Lean six sigma
Certification
CCNA
Timeline
Quality Analyst Lead
Sutherland Global Service
01.2024 - Current
Process Trainer
SUTHERLAND GLOBAL SERVICES
08.2021 - 12.2024
Bachelor of Technology - Electrical And Electronics Engineering
SRM Institute of Science & Technology
08.2014 - 05.2018
Senior Secondary School - PCM
Divine Public School
04.2013 - 04.2014
High School Examination - General Studies
Woodland Academy
04.2012 - 04.2013