Chandraprasath Rajavel
Bengaluru
Summary
Detail Oriented Quality Analyst with experience in client servicing, project management and quality assurance. Adept at managing client relationships, ensuring project deliverables align with expectations, and optimizing workflows. Strong background in data analysis, localization, linguistic analysis and stakeholder management. Passionate about delivering exceptional services and streamlining operations.
Overview
7
7
years of professional experience
Work History
Quality Analyst Lead
TELUS International
Bengaluru
11.2023 - Current
- Conduct quality checks to ensure accurate data processing and compliance with client requirements.
- Provide client support and training, ensuring effective communication between teams.
- Collaborate with cross-functional teams to optimize workflows and enhance client satisfaction.
- Monitor and resolve client issues, ensuring high data integrity for project deliverables.
Project Coordinator - Client Services
TELUS International
Bengaluru
11.2022 - 11.2023
- Acted as the primary point of contact between clients and internal teams, understanding client needs, expectations, and brand guidelines for localization.
- Managed localization projects from initiation to completion, ensuring timely delivery.
- Communicated with the client, project coordinators, linguists, and engineers to ensure a smooth workflow.
- Addressed client queries and provided timely updates on project progress.
- Gathered client feedback post-delivery and integrated it into future projects.
- Detailed clients on localization workflows, CAT tools, and translation memories to streamline future projects.
Linguistic Analyst
TELUS International
Bengaluru
08.2021 - 11.2022
- Managed end-to-end workflows for transcription, translation, subtitling, and dubbing projects, delivering over 100 high-quality projects on time and within budget.
- Assisted in client communication and project coordination for linguistic data annotation projects.
- Led multilingual teams across global time zones, streamlining workflows to improve efficiency, and ensuring timely delivery.
- Successfully localized 500+ hours of media content, achieving 98% client satisfaction through rigorous quality assurance, and cultural accuracy.
- Developed detailed project guidelines, meticulously tailored to align with client-specific requirements, ensuring seamless execution of objectives.
- Conducted targeted training sessions to equip resources with a comprehensive understanding of the guidelines and their application.
- Streamlined complex workflows by translating client expectations into actionable, easy-to-follow procedures.
AV Support Executive
Bank of India
Navi Mumbai
05.2019 - 11.2020
- Provided technical support to internal stakeholders, ensuring seamless operations.
- Identified and resolved system issues, improving overall service efficiency.
- Managed and monitored client interactions related to system performance.
Operations Associate
Solartis Technology Solutions
Madurai
06.2018 - 02.2019
- Managed client documentation and service operations for a U.S. based insurance company.
- Ensured timely processing of documentation, meeting compliance and accuracy standards.
- Supported managerial tasks, contributing to process improvement, and client satisfaction.
Education
Post-Graduate Diploma - Data Analytics
IIT
Roorkie11-2022
B.E. - Electrical And Electronics Engineering
Francis Xavier Engineering College
Tirunelveli05-2018
Skills
- Client Relationship Management
- Project Coordination and Execution
- Stakeholder Communication
- Conflict Resolution and Problem-Solving
- Data Management and Reporting
- Project management
- Quality management systems
- Stakeholder management
- Problem simulation and resolution
- Documentation validation
- Test case development
- Requirements analysis
- Requirements gathering
- Auditing techniques
- Defect tracking
TOOLS & SOFTWARE
- R Software
- Python
- SQL
- Microsoft Office Suite
- Google Workspace
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Malayalam
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Timeline
Quality Analyst Lead
TELUS International
11.2023 - Current
Project Coordinator - Client Services
TELUS International
11.2022 - 11.2023
Linguistic Analyst
TELUS International
08.2021 - 11.2022
AV Support Executive
Bank of India
05.2019 - 11.2020
Operations Associate
Solartis Technology Solutions
06.2018 - 02.2019
Post-Graduate Diploma - Data Analytics
IIT
B.E. - Electrical And Electronics Engineering
Francis Xavier Engineering College
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