Alpana

Gurugram

Summary

Accomplished Credit Underwriter with over 3 years of expertise in meticulous financial risk assessment for mortgage applications. Proficient in collaborative teamwork , ensuring high quality outcomes by analyzing financial documents and mitigating potential risks. Possessing strong logical, analytical and communication skills, I thrive in dynamic and fast-paced environments and excel in problem-solving.

Overview

years of professional experience

Certification

Work History

Manager

HDFC Bank Ltd

Gurugram

04.2021 - Current

Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Demonstrated excellent follow-through with client, loan originators and management throughout all phases of the underwriting process.
Facilitated seamless cross-functional collaboration to fulfill customer expectation by maintaining a overall turn around time of 2 day for more than 80% of loan application.
Effectively communicated complex information to internal stakeholder and external clients ensuring clarity, understanding and alignment.
Ensured a customer-centric approach while meeting SLAs by promptly addressing customer queries and complaints and delivering solutions within defined timelines.
Monitored industry news to stay informed of new developments in the field.
Identified opportunities for process improvements across the organization.

Education

MBA -

Institute of Management Technology

Hyderabad

03.2021

BBA -

Maharshi Dayanand University

Gurgaon

05.2018

Skills

Risk Assessment
Cross-functional collaboration
Proficient in MS Office
Client Relationship Development
Data Handling

Team Work
Attention to Detail
Complaint Handling
Analytical Thinking

Languages

Hindi

First Language

English

Proficient