Alpana Dey
Mumbai
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Gallagher
Mumbai
12.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
Senior Associate
Willis Towers Watson
Thane
04.2016 - 11.2021
- Responsible to process Claims and premiums for XOL business.
- To adhere to SLA and processing timescale for inflow of work allocated.
- Analyse and evaluated claim forms, contracts, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Verified claim and premiums data correctness in preparation for processing.
- Participated in meetings with stakeholders to discuss system requirements, design specifications, and other related topics.
- Promptly responding to inquiries from clients or other stakeholders regarding any internal or external queries.
Advisor
Firstsource Limited :- BT Retail
Navi Mumbai
04.2014 - 07.2015
- Increased the customer satisfaction rate with the help of constantly reviewing the customer feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Business Associate
Oasis Group : Division of The Appco Group India
Navi Mumbai
10.2012 - 04.2014
- Successfully managed to meet the targeted audience and raised the benchmark for the Strategic business unit
- Ensured that the new client will grow into a loyal customer base in a specialist niche market by implementing a new loyalty program.
Education
Bacholer of Mass Media - Journalism
K J Somaiya College of Arts and Commerce
01.2012
Higher Secondary Certificate -
Mumbai Divisional Board
01.2009
Secondary School Certificate -
Mumbai Divisional Board
01.2007
Skills
- Decision making
- People Management
- Technical Support
- Quality Improvement
- Service Level Agreements
- Overseeing Daily Activities
Certification
The Certified Insurance Service Representative (CISR), 07/01/2016, 06/01/2017, CISR courses are known for preparing front-line professionals to analyze risks, policies, forms, and claims data and communicate that understanding clearly to their clients, carriers, and colleagues.
Accomplishments
- Seconded to UK in 2019 to
Hobbies and Interests
- Travelling
- Swimming
Languages
English
First Language
Hindi
Upper Intermediate
B2
Timeline
Team Leader
Gallagher
12.2021 - Current
Senior Associate
Willis Towers Watson
04.2016 - 11.2021
Advisor
Firstsource Limited :- BT Retail
04.2014 - 07.2015
Business Associate
Oasis Group : Division of The Appco Group India
10.2012 - 04.2014
The Certified Insurance Service Representative (CISR), 07/01/2016, 06/01/2017, CISR courses are known for preparing front-line professionals to analyze risks, policies, forms, and claims data and communicate that understanding clearly to their clients, carriers, and colleagues.
Bacholer of Mass Media - Journalism
K J Somaiya College of Arts and Commerce
Higher Secondary Certificate -
Mumbai Divisional Board
Secondary School Certificate -
Mumbai Divisional Board
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