Amal Benny Sebastian
Yelahanka
Summary
Dynamic manager with a proven track record at The South Indian Bank Ltd., excelling in KYC compliance and operational efficiency. Adept at leading teams and driving continuous improvement strategies, I effectively enhanced service quality and resolved complex issues, ensuring exceptional customer satisfaction and adherence to regulatory standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
The South Indian Bank Ltd.
Yelahanka
10.2014 - Current
- Executed internal audits according to established audit plans.
- Managed all liability operations to ensure compliance and efficiency.
- Conducted customer KYC and due diligence to uphold regulatory standards.
- Monitored and communicated business-related changes, ensuring proper implementation.
- Ensured adherence to quality standards in processing customer requests for compliance.
- Contributed to policy development and implementation of necessary changes.
- Monitored performance metrics to identify areas for operational improvement and training needs.
- Managed digital channel operations of the bank.
- Provided support to IT team for improvements and enhancements.
Guest Service Associate
Kumarakom Lake Resort
Kottayam
06.2010 - 09.2011
- Ensured guest satisfaction through genuine and friendly interactions.
- Resolved customer complaints to achieve complete satisfaction.
- Identified issues and formulated effective solutions for guests.
- Managed payment processing, providing accurate receipts and change.
Education
Master of Business Administration - Marketing, Logistics and Shipping
Guruvayurappan Institute of Management
Coimbatore, Tamil Nadu01.2014
Bachelor of Science - Hotel Management and Tourism
Annamalai University
Tamil Nadu01.2010
Skills
- KYC and customer due diligence
- Process and operations management
- Quality analysis and compliance
- Team leadership and development
- Continuous improvement strategies
- Escalation and internal audit management
Certification
Know Your Customer and Anti-Money Laundering, Indian Institute of Banking and Finance
Accomplishments
- Created the Standard Operating Procedures (SOP) for Savings account and current Account for retail/corporate accounts.
- Formulated various policy documents for Enhanced Due Diligence.
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Manager
The South Indian Bank Ltd.
10.2014 - Current
Guest Service Associate
Kumarakom Lake Resort
06.2010 - 09.2011
Master of Business Administration - Marketing, Logistics and Shipping
Guruvayurappan Institute of Management
Bachelor of Science - Hotel Management and Tourism
Annamalai University
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