Amal Raj
Kottayam
Summary
Results-driven IT Analyst with over 6 years of progressive experience in system administration, backup administration, and system monitoring. Specialized in implementing data backup and recovery strategies, ensuring system uptime, and proactively identifying performance issues. Proven ability to manage backup solutions like Druva and cloud platform such as Azure. Adept in ticketing systems, documentation, user support, and providing technical support. Currently seeking a System Admin / Backup Admin / IT Support Specialist / Azure Administrator role.
Overview
8
8
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
Kochi
11.2023 - Current
- Configured data backup and recovery strategies for 3500+ endpoints and 65+ servers, achieving a 98% successful backup rate.
- Configured and managed backup policies, retention settings, and restore operations for endpoints, virtual machines, physical servers and cloud workloads.
- Performed regular housekeeping and maintenance of the backup environment to optimize storage utilization and system performance.
- Performed test restores monthly to verify data integrity; achieved 100% restore success in audits.
- Developed and implemented automation scripts to restart backup agent services, significantly enhancing backup success rates and reducing manual intervention.
- Developed and updated over 40 Standard Operating Procedures (SOPs) and process workflows.
- Responded to technical support queries, resolving 95% of user issues within SLA.
- Utilized AI-based tools for efficient backup failure analysis and root cause identification, accelerating incident resolution times.
- Participated in weekend upgrade and migration schedules to ensure continuous data availability.
- Monitored server health and backup job performance using system tools, ensuring optimal uptime.
- Attended daily operational calls and escalated issues to L3 teams when required.
- --- Azure Exposure (within IT Analyst role) ---
- Performed Azure AD group management including adding devices to groups integrated with automation scripts for Druva service operations.
- Monitored Azure AD user and device status such as last online details, sign-in activity, and device-to-user associations.
- Implemented and managed Druva SCIM applications in Azure AD for automated user provisioning and deprovisioning.
- Updated and renewed enterprise application tokens in Azure AD (e.g., Druva SCIM app) to ensure service continuity.
- Assisted with identity and access management tasks in Azure AD to support seamless user and device integration.
System Engineer
Tata Consultancy Services
Kochi
01.2019 - 11.2023
- Managed user and server administration tasks, including account creation (regular and admin accounts), password resets, onboarding/offboarding, and access provisioning (RDP, shared drives, applications).
- Performed Active Directory administration such as user account lifecycle management, group memberships, and access permissions.
- Monitored infrastructure health using SCOM, addressing alerts for heartbeat failures, high CPU/memory utilization, disk space issues, and stopped services.
- Executed initial troubleshooting of server alerts and coordinated with L2 teams for escalation and resolution.
- Worked extensively with ticketing tools including ServiceNow, AssystWeb, ITRP, and CloudPlus for incident and service request management, ensuring SLA adherence.
- Assisted with server operations including reboots after patching, application installations (e.g., Datto), and backup status verification.
- Prepared and maintained backup and server health reports, improving operational visibility for management.
- Delivered end-user support for account access issues, application troubleshooting, and password resets.
PHP Developer
Reubro International
Kochi
01.2018 - 11.2018
- Developed and maintained dynamic web applications using PHP and MySQL.
- Participated in project planning, UI/UX improvements, and code optimization.
Education
Master of Computer Applications -
Mahatma Gandhi University
Kerala12.2017
Bachelor of Science - Computer Science
Mahatma Gandhi University
Kerala12.2014
Skills
- Backup Solutions: Druva, Veeam
- Cloud Platforms: Microsoft Azure, Microsoft 365
- Monitoring: SCOM
- Operating Systems: Windows Server, Windows 11
- Ticketing Tools: ServiceNow, ITRP, Freshservice
- Endpoint Management: Microsoft Intune
- Productivity: Microsoft Office Suite
- Scripting: Basic knowledge of PowerShell, PHP
Skills
- Backup & Recovery Solutions
- System Monitoring & Incident Resolution
- Cloud Computing
- Backup Storage & Retention Management
- Documentation & SOP Creation
- User Access & Permission Management
- Customer Support
Technical Certifications
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
Timeline
IT Analyst
Tata Consultancy Services
11.2023 - Current
System Engineer
Tata Consultancy Services
01.2019 - 11.2023
PHP Developer
Reubro International
01.2018 - 11.2018
Master of Computer Applications -
Mahatma Gandhi University
Bachelor of Science - Computer Science
Mahatma Gandhi University
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