Amala George
Ernakulam
Summary
As a seasoned Assistant Manager - Counselling, I am highly skilled in marketing and customer service, with a strong focus on creating effective counseling strategies that ensure 100% compliance with application processes. With a proven track record in team leadership and motivation, I consistently achieve student invoice targets while leveraging my multitasking abilities to meet conversion goals. My expertise also lies in fostering strong relationships with stakeholders, ensuring seamless collaboration and exceptional service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager-Counselling
Unixperts
Kochi,Kerala
10.2021 - Current
- Offer personalized counseling to help students select the right course and university based on their interests, skills, and future goals.
- Stay updated with the latest university rankings, course offerings, and admission requirements.
- Assist students with university application processes, ensuring they meet all criteria and deadlines
- Provide expert advice on student visa requirements for different countries.
- Recruit and train new application team members
- Maintain regular communication with students throughout the counseling process to ensure they are on track with their applications.
- Build and maintain relationships with partner institutions, aggregators, and other stakeholders.
- Plan, organize, and conduct informational seminars and workshops at various educational institutions to promote study abroad opportunities.
Senior Counsellor
IDP Education
Kochi,Kerala
05.2017 - 09.2021
- Offer high-quality counseling services to students, their families, and education providers
- Ensure 100% compliance with application processes
- Collaborate with office managers to build team spirit
- Meet student invoice targets and pipeline leads
- Help execute activity calendars to meet conversion targets
- Provide students with information about admissions, processes, and qualification options
Overseas Programme Advisor
Ace Study Overseas
Kochi,Kerala
08.2014 - 04.2017
- Counsels the customers for various courses and universities according to their interest
- Identifies and contact prospective customers to promote sales
- Analyzes past records to increase business
- Assist with planning of special events and promotions
- Performs paper work duties as assigned
- Provides training for the newly appointed professionals
- Conducts seminars at different institutions
Student Counselor
Career Build Overseas
Kochi,Kerala
04.2010 - 06.2012
- To coordinate conflicting priorities within tight deadlines and meet work targets.
- To clarify queries, to provide accurate and sometimes complicated information to assist incoming and outgoing communication between India and Overseas offices.
- To counsel students about the basic advantages of overseas education and the career opportunities abroad and the application procedures and visa processing.
Education
Master of Commerce - Finance
Vidyanikethan College
Kochi,Kerala07-2007
Bachelor of Commerce - Sales Management
St.Paul's College
Kalamassery,Kerala04-2004
Pre Degree -
St.Teresa's College
Kochi,Kerala04-2001
Skills
- Marketing
- Customer service and satisfaction
- Team motivation
- Multitasking and organization
- Goal setting
- Orientating and training
- Time management
- Customer service
- Customer relations
Certification
- British Council UK Agent and Counsellor Training Certification-24th Oct 2024
- Canada Destination Certification by IDP Education
- Active Participation in the Australia Destination Training Conducted by Unixperts -15th-16th Sept 2023
- Active Participation in the UK Destination Virtual Training - Aug-Sept 2024
- Certificate of appreciation from Thompson Rivers University,Canada - Dec 2019
- Active Participation in The Gus Canada Universities -Counsellor Engagement - 21st Feb 2024
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Assistant Manager-Counselling
Unixperts
10.2021 - Current
Senior Counsellor
IDP Education
05.2017 - 09.2021
Overseas Programme Advisor
Ace Study Overseas
08.2014 - 04.2017
Student Counselor
Career Build Overseas
04.2010 - 06.2012
Master of Commerce - Finance
Vidyanikethan College
Bachelor of Commerce - Sales Management
St.Paul's College
Pre Degree -
St.Teresa's College
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