LIZZY THADIKONDA
HYDERABAD
Summary
To obtain a challenging, team -oriented position that will utilize experience and knowledge to provide excellent customer service to all individuals and have the potential to grow within the company.
Overview
12
12
years of professional experience
Work History
Assistant Manager Counselling-UK(Destination)
IDP Education
Hyderabad
09.2024 - Current
Assistant Manager Counselling-Canada(Destination)
IDP Education
Hyderabad
08.2023 - 08.2024
- Generating leads/Converting
- Counselling the student with admission requirements for overseas universities as per their eligibility and their requirement
- Guide students with their overseas education options after understanding their profile and desired course
- Interact with students, parent's professionals in person and assist them for overseas university admissions
- To achieve student invoice target by intake and assigned destination
- Build Strong client support through 100% compliance of application process
- Be a productive and effective member of the office team, and support the team by exhibiting a collaborative operating style, thereby building team spirit.
- Attending the university training and workshops.
- Ensure Excellent after sales support to increase parent and student referrals
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
Senior Counsellor-Canada(Destination)
IDP Education
Hyderabad
01.2021 - 01.2023
- Counselling the student with admission requirements for overseas universities as per their eligibility and their requirement
- Guide students with their overseas education options after understanding their profile and desired course
- Interact with students, parent's professionals in person and assist them for overseas university admissions
- To achieve student invoice target by intake and assigned destination
- Build Strong client support through 100% compliance of application process
- Be a productive and effective member of the office team and support the team by exhibiting a collaborative operating style thereby building team spirit
- Attending the University training & workshops
- Ensure Excellent after sales support to increase parent and student referrals
Counsellor-Canada(Destination)
IDP Education
Hyderabad
01.2018 - 01.2021
- Counselling the student with admission requirements for overseas universities as per their eligibility and their requirement
- Guide students with their overseas education options after understanding their profile and desired course
- Interact with students, parent's professionals in person and assist them for overseas university admissions
- To achieve student invoice target by intake and assigned destination
- Build Strong client support through 100% compliance of application process
- Be a productive and effective member of the office team and support the team by exhibiting a collaborative operating style thereby building team spirit
- Attending the University training & workshops
- Ensure Excellent after sales support to increase parent and student referrals
Counsellor (multi-Destinations)
Strom International Group
Hyderabad
11.2017 - 07.2018
- Counselled Students for Overseas education in Countries like USA, Australia, Canada & Ireland
- Provision of information on institutions to students either face to face or over the telephone
- Experience of having worked on the student visa application process for various countries
Counsellor (USA Destination)
V3 Overseas Education
Hyderabad
11.2015 - 09.2017
- The process involves counselling the students for Overseas Education
- Follow- up with the student, solving the student queries and handling the registrations
- Identify skills, interests & career goals of the prospective students
- Filing the application forms (University) verifying, them and sending the same to the Universities
- Maintaining the data of all registered students and their visa status etc
- Coordinating with students and universities abroad about their admission
- Organizing marketing activities for promoting the company
Front office executive & System Administrator
Indo Global Studies
Hyderabad
04.2015 - 10.2015
Service Coordinator
Thakral Services India Ltd
Hyderabad
07.2013 - 10.2015
Education
Bachelor's - Electronics and Communication Engineering
Adam's Engineering College
Palwancha01.2013
Intermediate - Mathematics, Physics
St' Pious Junior College
Hyderabad01.2009
Secondary School Education -
St' Xavier's High School
Hyderabad01.2007
Skills
- Marketing
- Good Teamwork
- Good communication
- Decision Making
- Multitasking
- Customer service
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager Counselling-UK(Destination)
IDP Education
09.2024 - Current
Assistant Manager Counselling-Canada(Destination)
IDP Education
08.2023 - 08.2024
Senior Counsellor-Canada(Destination)
IDP Education
01.2021 - 01.2023
Counsellor-Canada(Destination)
IDP Education
01.2018 - 01.2021
Counsellor (multi-Destinations)
Strom International Group
11.2017 - 07.2018
Counsellor (USA Destination)
V3 Overseas Education
11.2015 - 09.2017
Front office executive & System Administrator
Indo Global Studies
04.2015 - 10.2015
Service Coordinator
Thakral Services India Ltd
07.2013 - 10.2015
Bachelor's - Electronics and Communication Engineering
Adam's Engineering College
Intermediate - Mathematics, Physics
St' Pious Junior College
Secondary School Education -
St' Xavier's High School
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