Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Aman

Aman

Gurugram

Summary

With a proven track record at Smart Analyst India Pvt Ltd, I excel in IT Operations Management and end-user support, demonstrating exceptional problem-solving skills and a knack for IT procurement. My expertise in Office 365 Administration and collaborative tools has consistently enhanced operational efficiency and user satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager(IT)

Smart Analyst India Pvt Ltd (Inizio Advisory)
07.2023 - Current
  • Handling India IT operations
  • Autopilot laptop Configuration Intune admin Azure AD End User support Inventory Management
  • Administration of Office365 admin portal and responsible of Creating & Deletion of Mailbox, Shared
  • IT procurement Hardware & Software Proven experience in a customer-facing or support environment
  • Co- Coordination with all the vendors for any kind of hardware and software problems
  • New Candidates Onboarding Process
  • Knowledge of Cyberark Software
  • Supporting users on Teams, Zoom, Screenconnect
  • Installation, configuration and troubleshooting of Windows Server 2016, Window2019

Junior System Administrator

ITC Infotech India Ltd
11.2022 - 07.2023
  • Installation, configuration and troubleshooting of Window7, Window10, Window11, Autopilot Laptop configuration
  • Administration of Office365 admin portal and responsible of Creating & Deletion of Mailbox, Shared mailbox, Group membership allocation and Managing subscription of mailbox, licensing
  • Deployment environment
  • Proven experience in a customer facing and support environment
  • Involve & Responsible of reconciliation activity of Office365 mailbox and Active Directory users & computers periodically
  • Diagnose and troubleshoot of all desktop and Laptop related problems
  • Worked on service now, bmc remedy tools
  • Supporting users on Teams, Zoom and Webex, Logmein, Sscm
  • Installation, configuration and troubleshooting of Window Server 2016, Window2019

Desktop Support Engineer

ThoughtSol Infotech Pvt. Ltd
07.2021 - 07.2022
  • Installation, configuration and troubleshooting of Window7, Window10
  • Installation, configuration and troubleshooting of Office365, Teams, Skype
  • Proven experience in a customer facing and support environment
  • Diagnose and troubleshoot of all desktop and Laptop related problems
  • Worked on service now, bmc remedy tools
  • Supporting users on Teams, Zoom and Webex, Logmein, Sscm
  • Installation, configuration and troubleshooting of Window Server 2016, Window2019

Onsite support Engineer

Quess Corp(MAGNA INFOTECH)
06.2019 - 06.2021
  • Proven experience in a customer facing and support environment
  • Diagnose and troubleshoot of all desktop and Laptop related problems
  • Installation, configuration and troubleshooting of Window7, Window10
  • Installation, configuration and troubleshooting of Outlook 13, Office365, Teams, Intune, Airwatch and Mac
  • Outlook configuration on mobile, Ipad, Mac devices and backup/ restoration of IOS and And
  • Support all types of laser MFD’s (color/ black) regarding Hardware & Software issues
  • Responsibility to manage Client and Spoc for all Escalation as well
  • Installation, configuration and troubleshooting of Window7 & Windows 10
  • HPAC Administrator to manage all type of card printing & pull printing centralize
  • Daily checklist for all location printer cartridge and hardware
  • Raising ticket to concern team for hardware or consumable replacement

Onsite support Engineer

AFORESERVE LTD
10.2017 - 05.2019
  • Proven experience in a customer facing or support environment
  • Provide support to all escalation regarding MFD’s printer issues color/Black
  • Zero level troubleshooting of HP all model printers
  • Installation, configuration and troubleshooting of Window XP& Window7
  • Windows,10
  • Installation, configuration and troubleshooting of desktop and Laptop related problems

Desktop Support Engineer

3i InfoTech
09.2014 - 12.2015
  • Installation, configuration and troubleshooting of Outlook7
  • Remote location user support by (Team Viewer, My Desktop Manager Dam-ware and Remote Desktop)
  • Diagnose and troubleshoot all the desktop and Laptop related problems
  • (Dell, HP, Lenovo)
  • Coordinating with vendor and arrange the vendor on remote location
  • Diagnose and troubleshoot of all desktop and Laptop related problems
  • Handled Voice Based Support Calls for Technical Problems & queries & provide the resolution
  • Remote location user support by (VNC, Net- meeting, Team Viewer and My Desktop Manager)

Education

Bachelor of Arts - English Language

Swami Vivekanand Subharti University
Meerut
06-2020

XII -

DAV Senior Secondary School
KARNAL, HARYANA
05-2010

X -

DAV Senior Secondary School
KARNAL, HARYANA
04-2008

Skills

  • End user support
  • Office 365 Administration
  • IT Procurement
  • CyberArk Software
  • IT Operations Management
  • Problem analysis
  • Problem resolution
  • Laptop configuration and support
  • Collaboration tools

Disclaimer

I hereby declare that the above stated facts are true and complete to the best of my knowledge.

Timeline

Assistant Manager(IT)

Smart Analyst India Pvt Ltd (Inizio Advisory)
07.2023 - Current

Junior System Administrator

ITC Infotech India Ltd
11.2022 - 07.2023

Desktop Support Engineer

ThoughtSol Infotech Pvt. Ltd
07.2021 - 07.2022

Onsite support Engineer

Quess Corp(MAGNA INFOTECH)
06.2019 - 06.2021

Onsite support Engineer

AFORESERVE LTD
10.2017 - 05.2019

Desktop Support Engineer

3i InfoTech
09.2014 - 12.2015

Bachelor of Arts - English Language

Swami Vivekanand Subharti University

XII -

DAV Senior Secondary School

X -

DAV Senior Secondary School

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