Zen Music
Aman Asija
Lead Solutions Specialist, Customer Success
Delhi,DL
Summary
Customer Success Enthusiast with 5+ years of experience in the Customer Success domain. Drives Product adoption leading towards Revenue generation. Current profile includes SaaS background along with an international EU experience. Promotes high-performance culture using Team collaboration skills. Willing to relocate matching self-growth in conjunction with the Organizational goals.
Skills
Customer Relationship Management
undefinedOverview
2
2
Languages
3
3
Certificates
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Lead Solutions Specialist, Customer Success
Cvent India Pvt. Ltd,
Gurugram, Haryana
01.2020 - Current
- Strategic contact for 60+ accounts covering NA/EMEA region with a total ACV of $24M in mobile.
- Onboard Mid-market and Enterprise customers to help them achieve measurable outcomes.
- Serve as a “Trusted Advisor” driving platform adoption and offer industry best practices throughout the Customer lifecycle.
- Host QBR/MBR touch points and monitor consumption via Gainsight.
- Actively promote “Revenue Generation” with over $320K via upsells/cross-sells in 2021.
- Track customer health score to prevent Churn.
- Peer-to-Peer Coaching to reinforce SOP adherence.
Senior Mobile Solutions Specialist
Cvent India Pvt. Ltd.
Gurugram, Haryana
07.2018 - 12.2019
- Draft success plans for onboarding Mid-Market customers.
- Dedicated POC for the assigned NA portfolio.
- Mentor new hires throughout Go-Live process.
- Identify and convert up-sell opportunities to help Client meet end goals.
Mobile Solutions Specialist
Cvent India Pvt. Ltd, Gurugram
Gurugram, Haryana
11.2016 - 06.2018
- Developed an understanding of Cloud products.
- Demonstrated best in-class Onboarding experience with 88% CSAT score.
Master Customer Care Professional
American Express India Pvt. Ltd.
Gurugram, Haryana
01.2015 - 10.2016
- Handled security applications to solve customer queries for personal credit cards.
- Joined the Value Generation program as a pilot batch member for Upsell/X-Sell techniques.
- Promoted to the Master CCP status as a part of 2015 appraisal cycle.
Assistant Team Lead
Shipleys Foodservice Limited
Slough, Berkshire, United Kingdom
05.2007 - 08.2014
- 24 x 5 production unit with a diversified customer portfolio across all major UK counties (Waitrose, M&S Food etc.)
- Managed everyday operations to reach production targets (staff roster, quality checks, payroll etc.)
- Assisted with staff Training to meet HACCP standards.
- Developed process improvements to help Leadership adopt automation for customer billing/orders.
Accomplishments
- Most Valuable Player of the Year - Feb 2021
- Team Player of the Year - Apr 2020
- VSAT Crusher - Dec 2019
- Lead Gen Award ($125K) - Dec 2019
- Newcomer of the Year - July 2018
Certification
Cvent Event Management, Cvent Learning Center
Education
Post Graduate Diploma in Business Management -
London College Of Business Management & Computing
London, United Kingdom 11.2006 - 11.2007
BBA -
Guru Gobind Singh Indraprastha University
New Delhi, India 08.2003 - 08.2006
Interests
Vlogs for Tech Knowledge
Digital Detox
Timeline
Lead Solutions Specialist, Customer Success
Cvent India Pvt. Ltd,
01.2020 - Current
Senior Mobile Solutions Specialist
Cvent India Pvt. Ltd.
07.2018 - 12.2019
Mobile Solutions Specialist
Cvent India Pvt. Ltd, Gurugram
11.2016 - 06.2018
Master Customer Care Professional
American Express India Pvt. Ltd.
01.2015 - 10.2016
Assistant Team Lead
Shipleys Foodservice Limited
05.2007 - 08.2014
Post Graduate Diploma in Business Management -
London College Of Business Management & Computing
11.2006 - 11.2007
BBA -
Guru Gobind Singh Indraprastha University
08.2003 - 08.2006
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