Zen Music
Aman Asija
Lead Solutions Specialist, Customer Success
Delhi,DL
Summary
Customer Success Enthusiast with 5+ years of experience in the Customer Success domain. Drives Product adoption leading towards Revenue generation. Current profile includes SaaS background along with an international EU experience. Promotes high-performance culture using Team collaboration skills. Willing to relocate matching self-growth in conjunction with the Organizational goals.
Skills
Customer Relationship Management
undefinedOverview
2
2
Languages
3
3
Certificates
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Lead Solutions Specialist, Customer Success
Cvent India Pvt. Ltd,
Gurugram , Haryana
01.2020 - Current
- Strategic contact for 60+ accounts covering NA/EMEA region with a total ACV of $24M in mobile.
- Onboard Mid-market and Enterprise customers to help them achieve measurable outcomes.
- Serve as a “Trusted Advisor” driving platform adoption and offer industry best practices throughout the Customer lifecycle.
- Host QBR/MBR touch points and monitor consumption via Gainsight.
- Actively promote “Revenue Generation” with over $320K via upsells/cross-sells in 2021.
- Track customer health score to prevent Churn.
- Peer-to-Peer Coaching to reinforce SOP adherence.
Senior Mobile Solutions Specialist
Cvent India Pvt. Ltd.
Gurugram , Haryana
07.2018 - 12.2019
- Draft success plans for onboarding Mid-Market customers.
- Dedicated POC for the assigned NA portfolio.
- Mentor new hires throughout Go-Live process.
- Identify and convert up-sell opportunities to help Client meet end goals.
Mobile Solutions Specialist
Cvent India Pvt. Ltd, Gurugram
Gurugram , Haryana
11.2016 - 06.2018
- Developed an understanding of Cloud products.
- Demonstrated best in-class Onboarding experience with 88% CSAT score.
Master Customer Care Professional
American Express India Pvt. Ltd.
Gurugram , Haryana
01.2015 - 10.2016
- Handled security applications to solve customer queries for personal credit cards.
- Joined the Value Generation program as a pilot batch member for Upsell/X-Sell techniques.
- Promoted to the Master CCP status as a part of 2015 appraisal cycle.
Assistant Team Lead
Shipleys Foodservice Limited
Slough , Berkshire, United Kingdom
05.2007 - 08.2014
- 24 x 5 production unit with a diversified customer portfolio across all major UK counties (Waitrose, M&S Food etc.)
- Managed everyday operations to reach production targets (staff roster, quality checks, payroll etc.)
- Assisted with staff Training to meet HACCP standards.
- Developed process improvements to help Leadership adopt automation for customer billing/orders.
Accomplishments
- Most Valuable Player of the Year - Feb 2021
- Team Player of the Year - Apr 2020
- VSAT Crusher - Dec 2019
- Lead Gen Award ($125K) - Dec 2019
- Newcomer of the Year - July 2018
Certification
Cvent Event Management, Cvent Learning Center
Education
Post Graduate Diploma in Business Management -
London College Of Business Management & Computing
London, United Kingdom 11.2006 - 11.2007
BBA -
Guru Gobind Singh Indraprastha University
New Delhi, India 08.2003 - 08.2006
Interests
Vlogs for Tech Knowledge
Digital Detox
Timeline
Lead Solutions Specialist, Customer Success
Cvent India Pvt. Ltd,
01.2020 - Current
Senior Mobile Solutions Specialist
Cvent India Pvt. Ltd.
07.2018 - 12.2019
Mobile Solutions Specialist
Cvent India Pvt. Ltd, Gurugram
11.2016 - 06.2018
Master Customer Care Professional
American Express India Pvt. Ltd.
01.2015 - 10.2016
Assistant Team Lead
Shipleys Foodservice Limited
05.2007 - 08.2014
Post Graduate Diploma in Business Management -
London College Of Business Management & Computing
11.2006 - 11.2007
BBA -
Guru Gobind Singh Indraprastha University
08.2003 - 08.2006
Cvent Event Management, Cvent Learning Center
2020-06
Cvent Mobile Event App, Cvent Learning Center
2020-04
Certified CCSMP (In Progress) - Practical CSM
2020-10
Similar Profiles
Faisal QureshiFaisal Qureshi
Senior Project Consultant, Dedicated Solutions at Cvent India Pvt. Ltd.Senior Project Consultant, Dedicated Solutions at Cvent India Pvt. Ltd.
Arunima SinghArunima Singh
Project Manager at Cvent India Pvt. Ltd.Project Manager at Cvent India Pvt. Ltd.
Tanvi ChandnaTanvi Chandna
Lead Solutions Specialist at Cvent India Pvt. LtdLead Solutions Specialist at Cvent India Pvt. Ltd