Aman Chaudhary

Responsibilities shouldered:

• Collect the information from customer and arrange the technical team (software/hardware) to maintain entire system, repair the isolated faults and manage upkeep
• Diagnosis of technical problems reported issues and suggested solutions
• Supervise technical team to ensure success
• Managed software documentation by testing and validating the accuracy of all new applications to ensure user-friendliness and productivity
• Upgrading the POS system when the customer requests
• Preparing reports of service team performances and presented them to board
• Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sale
• Supervision of the installation activities and corresponding testing /SAT
• Planning activities as well as involved in the close monitoring of the planned works
• Ensuring the installation and commissioning work is carried out in a technically flawless and cost-effective manner
• The installation concept and are responsible for compliance with the Safety regulations on the construction sites
• After successful commissioning supporting the document management for the preparation of the as build documentation
• Supporting contract and claim management and monitor the quantity survey activities for the supply share of subcontractors
• Interface to the customer and internal / external suppliers
• Generating revenues by spare enquiries and finalizing the AMC service contracts and through add-on sales
• Strengthened merchandising and promotional strategies to drive client services engagement and boost sales.
• Developed loyal and highly satisfied client base through proactive management of team customer service strategies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Compiled financial data to comply with budget.
• Created employee schedules to align coverage with forecasted demands.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Mentored team members to enhance professional development and accountability in workplace.
• Reviewed sales and gross profit report to assess company efficiency.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Introduced new products or services, increased marketing activities and improved customer service to drive sales.
• Developed strategy to increase sales and drive profits.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored security to protect employees, customers and property.
• Reduced financial discrepancies to minimize threats to health and productivity of business.

• Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
• Scheduled and implemented maintenance activities for equipment.
• Visited customer locations to assess equipment functioning and develop repair plans.
• Evaluated problems and developed creative solutions by applying [Type] knowledge, [Software] skills and technical abilities.
• Performed troubleshooting and repair for complex electrical equipment.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Organized and directed maintenance shutdowns and startups.