AMAN KUMAR
Bangalore
Summary
A versatile Network engineer having 4+ years of experience with a hands-on approach and technological mindset for solving problems. To put my abilities and learning skills to best use and make effective contribution to an organization for a bright and rewarding career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MS ENGINEER
NTT Data Ltd
12.2022 - Current
- Assist in the day-to-day NOC operations, escalations, ticketing, and communications with all customers
- Update and maintain all NOC documentation associated with systems, processes, procedures, features, services, infrastructure, and training
- Manage/Maintain Infrastructure and application stack
- Lead in troubleshooting for all connectivity issues as per defined SLA and make required changes based on change management process and guidelines
- Attend RCA's and help coordinate efforts to identify the root cause and recommend solutions
- Facilitated post mortem meetings after major incidents
- Provided technical support to end-users on IT related issues
- Assist in the alert review and lower critical alert counts.
L1 NETWORK ENGINEER
Microland
04.2021 - 12.2022
- Global technical/administrative support for Zscaler Internet access, Zscaler cloud security platform
- Responsible for Zscaler administration, role management, and configuration, implementation, and troubleshooting
- Worked on Incidents, RITMs and change tickets to troubleshoot issues related to proxy
- Served as liaison between various support groups during system outages and worked with third party vendors or service providers to remediate outage issues
- Diagnosed and resolved network issues, including LAN and WAN connectivity problems
- Maintaining ITIL Process to Resolve the Network Problem, to Change Configuration on Network Devices and to prepare the Network related Documents
- Preparing Daily/Weekly/Monthly Reports
- Worked on Installation, Configuration and Maintenance of Monitoring Tools.
DESKTOP SUPPORT ENGINEER FOR IAF
Renovision Automation service
09.2020 - 12.2020
- Configured hardware, devices, and software to set up work stations for employees
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Contacted clients to find out the nature of problems
- Troubleshot hardware and software issues
- Installed and upgraded operating systems and computers
- Provided basic training in computer operation and management
- Guided users with simple, step-by-step instructions.
Network Engineer Trainee
Value Point
03.2019 - 06.2019
- Monitored and managed ticketing tools using SNOW, Manage Engine, Nagios, Solar Winds for different network alerts within SLA
- Handled calls and troubleshot various network and system devices
- Experience in creating, resolving, and closing tickets using OTRS and Service Now ticketing tool
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Alert monitoring and ticket handling for multiple enterprises and Telco
- End to End Management of customer networks and providing a rapid response to escalated events, incidents, and complex faults
- Configured, troubleshot, and upgraded Palo Alto Firewalls for managed clients.
Education
B.E IN ECE -
Hindu College Of Engineering
Skills
- OPMANAGER
- MOOGSOFT
- GRAFANA
- CONTROL
- Solarwinds
- Netskope Cloud proxy
- Zscaler
- TCP/IP
Certification
06/01/22, ZIA (Zcaler), a4gt22drvyo
Languages
English
Disclaimer
I hereby declare that all the details mentioned above are genuine to the best of my knowledge, and hoping to have a bright prospect & personal enhancement with your esteemed organization.
Timeline
MS ENGINEER
NTT Data Ltd
12.2022 - Current
L1 NETWORK ENGINEER
Microland
04.2021 - 12.2022
DESKTOP SUPPORT ENGINEER FOR IAF
Renovision Automation service
09.2020 - 12.2020
Network Engineer Trainee
Value Point
03.2019 - 06.2019
B.E IN ECE -
Hindu College Of Engineering
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