DUMPATY SAIKIRAN
Kamareddy
Summary
Interested in opportunities that require intensive learning and offer professional Growth. Seeking a relevant position as a technical engineer with a view to utilizing my skills towards professional growth and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer (Cloud Services)
Techwave Consulting India Pvt Ltd
Hyderabad
07.2022 - Current
- Managed migration processes to Exchange Online from various source environments, including IMAP, PST, and Hybrid setups.
- Configured and monitored Online Archiving, DKIM, and DMARC to maintain secure email communications. Enforced security measures through the implementation of Azure AD conditional access policies.
- O365 Exchange – Quarantine, Message trace, Domain, IP Address Whitelist, Blacklist, Sending Permissions for DLs by adding in Delivery management, Creating Teams Group & Channel, Edit, Add & providing owner permissions to Users in Channel
- MS Defender – Alerts on email forwarding, multiple login alerts, bulk download of files
- O365 Compliance - Content search (Backup and export of emails, SharePoint data)
- O365 Security (submission, explorer, Blocking Hashes), Download Header, Hard & soft delete of Spam, Phishing, Spoofing, Malware mails
- SharePoint - Increasing storage, Providing Folder, File and full access
- MS Team - Oversaw domain integration and administration of Microsoft Teams within the Office 365 ecosystem.
- DBMS – Backup/Restore of data, Shrinking, creating tables, providing Admin access in MS SQL & SQL
- Server Administration - monitoring the performance of the servers. i.e., CPU, Memory and Disk Utilization, Patching, and upgrade
- Experience in creation of Shared mailbox, SharePoint sites and delegating access for the users as per request
- Hands-on on PowerShell scripting. Bulk members creation, addition & deletion from DL, O365 groups
- Hands-on creating new Polices, Rules in Tenant level. i.e., Loop Component, Threat policy and Transport rules
- On-boarding Employees /Off -boarding's tickets
- Creation of user accounts from Active Directory and assigning them the required Office 365 license, Distribution list, Security policies, SharePoint access
- OpManager – Unmanaging servers, suppressing server Alerts, monitor availability, traffic, packet loss, performance metrics and response time of various devices including servers, routers, switches, and virtual machines
- AWS – Account, Resource Provisioning, Security Management, Backup and Disaster Recovery, Monitoring and Logging, Cost Optimization
- Network Configuration, Compliance and Governance, Troubleshooting and Support and Upgrades and Patch Management
- Worked on Azure portal for assigning the admin roles (Enterprise application) access for the employees as per the requirements
- Revoking sessions and Re-registering of MFA, Audit, Sign-in logs, devices in Azure account
- Monitoring and maintaining cloud-based solutions of all azure resources, from virtual machines to databases, are working perfectly
- Managing Azure resources calls for utilizing tools like Azure Portal, Azure PowerShell, and Azure CLI
- Creating and deploying Azure resources is only half the battle; monitoring resource usage and resolving issues is equally important
- Security and compliance with Azure resources on enforcing resource access controls and threat protection policies
- Providing the RCAs to higher management for commonly registered Incident tickets
- Worked on troubleshooting of Intune issue for Android and IOS platforms
- Provided the KT to the New Joiners and created many SOPs, KB articles for the team which can be used in future reference.
IT Senior Technical Process Executive
INFOSYS BPM Pvt. Limited
10.2021 - 06.2022
- Installation and Troubleshooting of all kinds of applications used in Company
- Microsoft Teams Installation, Collaboration tools, Meetings and Channels
- OS and RAM upgradation Support
- Resolving Intune issues in IOS and Android devices
- Creating, assigning and Escalating Tickets
- Revoking sessions and Re-registering of Azure account
- Troubleshooting Browser related issues
- Configuration of New user Profile, IP Address and LAN
- Installation of Scanner, Printer of different Vendor (HP, & Cannon) and troubleshoot the Settings and Configuration
- Inventory Management - to compile a complete inventory of IT equipment
- Resetting passwords by laps and remediation for login issues
- Remote Management through Quick assist, VNC, Remote Desktop to solve Windows and Software issue
Jr.IT Technical Support Executive
INFOSYS BPM Pvt. Limited (Payroll: Grassroots Pvt. Limited)
05.2021 - 10.2021
- Giving support to Intel related products
- Installation and Troubleshooting of all kinds of applications used in Company
- Microsoft Teams Installation, Collaboration tools, Meetings and Channels
- OS and RAM upgradation Support
Desktop Support Engineer
RBS IT solutions (Payroll: Evision Technoserve Pvt. Limited)
01.2020 - 03.2021
- I was giving support for 245 systems including Desktop, Laptops, Local and Network Printers
- Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issues
- MS Outlook, configuration, management, troubleshooting, backup/restore
- Installation and troubleshooting of all kinds of applications used in Company
- Handling customer escalations and providing solutions for the same
- Troubleshooting issues in Mails, operating systems, software/application, servers, and networking device
- Installation, Customization and Administration of Windows 7 and Windows 10
Education
Bachelor of Technology -
Kshatriya College of Engineering, Armur
Intermediate -
Sreesandeepany Junior College, Kamareddy
SSC -
Jeevadan High School, Kamareddy
Skills
- O365 Global Administrator
- O365 - Security, Compliance, Exchange, Security
- Sharepoint Online
- MS Teams Administration
- Server Administration
- OpManager
- Creation of Shared mailbox
- AWS Storage and Server management
- Monitoring and maintaining cloud-based solutions
- Managing Azure resources
- Security and compliance with Azure resources
- Providing the RCAs
- Troubleshooting of Intune issue
- Provided the KT
Certification
- Microsoft 365 Certified: Administrator Expert
- AZ-104: Microsoft Azure Administrator
- AZ-140: Azure Virtual Desktop Specialty
- MS DBA Certification from Udemy
- Cloud Architect certification by simpliLearn
- AWS Certified cloud Practitioner – Amazon
- Intune application packaging for Windows / IOS / Android devices from INTEL
- Certification of ISA for Sys Admins from INTEL
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
System Engineer (Cloud Services)
Techwave Consulting India Pvt Ltd
07.2022 - Current
IT Senior Technical Process Executive
INFOSYS BPM Pvt. Limited
10.2021 - 06.2022
Jr.IT Technical Support Executive
INFOSYS BPM Pvt. Limited (Payroll: Grassroots Pvt. Limited)
05.2021 - 10.2021
Desktop Support Engineer
RBS IT solutions (Payroll: Evision Technoserve Pvt. Limited)
01.2020 - 03.2021
Bachelor of Technology -
Kshatriya College of Engineering, Armur
Intermediate -
Sreesandeepany Junior College, Kamareddy
SSC -
Jeevadan High School, Kamareddy
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