Vidya Patil
O635 Consultant
Mundhwa,MH
Summary
Overall, 9 + years of technical IT experience with core expertise in Microsoft Exchange servers, O365, Service Desk and Audit.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Consultant Cloud Infrastructure Services
Capgemini
01.2022 - Current
- Trouble Shoot and Resolve On-Prem and Cloud Email issues in a Hybrid Environment
- Administration of mailboxes, distribution lists and public folders via the Exchange Console and Shell
- Plan, Execute, & Optimize mass mailing within organization
- Responsible for troubleshooting Snow (Service Now) tickets involving email problems such as undeliverable mail, mailbox moves, log mailbox issues, changing alias names, etc
- Troubleshoot user account, Exchange calendar/shared folder permission and delegation issues
- Actively providing knowledge transfer within team and training/guiding new employees
- Perform Patch Management- Security Patch Installation on Exchange Server
- Performing daily health check of exchange servers
- Managing O365 license
- Creation of SSF id's and managing EBR gateway
- Designed, Planned & Implement of Inbound & Outbound external mails using Trustwave SEG.
Exchange Administrator
Zensar Technologies
08.2018 - 01.2022
- Administer Exchange Hybrid environment with exchange 2016, Managing user, Database management, troubleshooting mailbox and mail flow related issues
- Administer and Support on Intune to ensure mobile infrastructure functionality
- Administration of the Proofpoint Mail Gateway to provide optimized anti-spam and malware filtering for the user community
- Perform Patch Management- Security Patch Installation on Exchange Server
- Work on database backups and email archiving through Commvault and Veeam solutions as per the requirement
- Work within SLA with Incident Management, Change Management and Tasks
- Work with vendor Microsoft, Proofpoint over support cases
- Performing daily health check of exchange servers
- Working on Email restore requests using global relay (Email Archiving).
Program Analyst
WNS Global Services
09.2015 - 07.2018
- Creating user mailbox, Generic mailbox & Zimbra account as per the requests
- Mailbox permission
- Delegation, DL creation & modification
- Active Directory management using AD Manger Plus
- To provide necessary privileges to user accounts and monitoring the same to maintain audit
- Account management (Creation / Enabling / Disabling) on Citrix and Solaris Server
- Assigning respective permissions to security and destitution groups
- Creation of bulk users and computers and modifying user details in Active Directory
- Security Audit and Reports
- Collect and share the evidences in reply to the vulnerabilities shared by the Auditors
- Keeping a track of IT HUB & Server room log reports for global locations.
Service Desk Engineer
TEAM LEASE SERVICES PRIVATE LIMITED
10.2013 - 09.2015
- Service Desk Plus
- Providing specified access to technicians in the SDP tool
- Providing basic L1 troubleshooting and installing business freeware software on user machine
- Fetching various ticket reports from the SDP.
Education
Bachelor of Science (B.Sc.) IT, 1st Class -
PVG Science and Technology College
HSC, 2nd Class - undefined
PVG Science and Technology College
SSC, 1st Class - undefined
Vidya Mandir high school
Skills
O365 Administrator
Certification
Microsoft 365 Identity and Services - MS100, 03/2020
Timeline
Consultant Cloud Infrastructure Services
Capgemini
01.2022 - Current
Exchange Administrator
Zensar Technologies
08.2018 - 01.2022
Program Analyst
WNS Global Services
09.2015 - 07.2018
Service Desk Engineer
TEAM LEASE SERVICES PRIVATE LIMITED
10.2013 - 09.2015
Bachelor of Science (B.Sc.) IT, 1st Class -
PVG Science and Technology College
HSC, 2nd Class - undefined
PVG Science and Technology College
SSC, 1st Class - undefined
Vidya Mandir high school