Summary
Overview
Work History
Education
Skills
Websites
Industry Knowledge
Tools Knowledge
Timeline
Aman Mathur

Aman Mathur

Analyst
Greater Noida ,Uttar Pradesh

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy. Overall Experience of 8 years. Microsoft Exchange Administrator (M365) with 3 years of experience. Hands on experience with support for Microsoft 365 services. Managing and troubleshooting Exchange Server as well as providing support to users. Administration of Office 365 accounts and services. Managing Windows Patching (Azure Update Management) Understanding of ITIL frame-work (Incident, Request, Change & Problem management). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Analyst

Coforge Ltd
Greater Noida, Greater Noida, U.P.
10.2020 - Current
  • Windows Servers patching : Installing all available updates on windows servers (2008, 2012R2, 2016, 2019)
  • Assisting in administration of Office 365 accounts and services
  • Performing user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
  • Operations & Technical Functional Responsibilities
  • Assisting in administration of Office 365 accounts and services
  • Performing user account management tasks
  • Adding and removing Owner and members from Distribution List
  • Adding and removing members from Shared Mailbox
  • Create new Distribution List On-Cloud
  • Create new Shared Mailbox using PS command
  • Create new mailbox account with Mail Service
  • Making change in Mailbox/ Distribution List /Shared mailbox with new SMTP and display name
  • Create Guest account for external user’s through Exchange as well as Azure AD
  • Active Directory administration, adding/modifying/deleting users, work with group policy and managing AD console
  • Work on mailbox PST’s and upload on user OneDrive and SharePoint
  • Making change in delegate access from user mailbox to another user
  • Updating SU upgrades on Exchange Nodes
  • Exporting old archived emails from EV server
  • Updating new version of app in Teams Admin Portal
  • Teams and Groups access issues
  • Checking requests related to disc space/memory consumption & service down
  • Adding OFT template to Organizational forms Library via Outlook
  • Analyzing Extended Message Trace in EXRCA
  • Handling Incidents/Request OF user’s on ServiceNow ticketing tool and collaborating with multiple teams to resolve issue.

Application Support/Operations L1

HCL Technologies Ltd.
Noida, Noida, U.P.
02.2015 - 10.2020
  • Managing (P1, P2, P3) and monitoring all applications of AT&T within extremely strict SLA
  • Action every device/network services issue or even link flap
  • Knowledge of Windows environment (DLL, RDP etc.)
  • Alarm Monitoring on Applications
  • Coordination with vendor and local field services technician for every network related issue
  • Server Suppression of Windows, Unix and Database server in CA-SOI master tool
  • Handled calls of Rockwell clients providing them network related support
  • Involved in bridge calls with clients and vendors
  • Escalate incidents and problems to appropriate team and vendor while actively retaining ownership of issue on behalf of end users and business stakeholders
  • Trained 5 new members of team, service desk, command center team.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention
  • Provided updated patches for operating systems and system configuration to improve efficiency
  • Used ServiceNow to track, maintain and update tickets
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business

Business Analyst

Epic Research Pvt. Ltd.
Indore, Indore, M.P.
09.2013 - 12.2014
  • Attending Outbound and Inbound calls related to stocks, commodities & Currency Market
  • Providing financial market tips to customers by research and giving them profit in their investment
  • Follow up clients and close deal
  • Train new members of team.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Performed gap analysis to identify areas of improvement
  • Developed customized reports, summarizing and presenting data in visually appealing format

Education

Bachelor of Technology - Information Technology

IPS CTM, Gwalior, M.P.
03.2009 - 03.2013

Duration: 2009-2013

Intermediate -

Amar Public School, Gwalior
03.2008 - 03.2009

High School -

Ebenezer School, Gwalior, M.P.
03.2006 - 03.2007

Skills

Microsoft Exchange (O365), End-user computing (EUC), Active Directory, Windows Server, Windows Client, Group Policy, NOC

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Websites

Industry Knowledge

Exchange, SharePoint, OneDrive, Microsoft Teams, Office 365 Groups

Tools Knowledge

Operating System: Windows Azure Update Management Microsoft 365 Admin Center Microsoft Exchange (ON CLOUD & ON PREM) Portal.office.com – For Azure outlook.office365.com/owa – Web Access Ticketing Tool: Service Now/SNOW Exchange Management Shell Windows Powershell Basic Powershell command/scripts SSH Tool: SSH Client (Tectia), Putty Other Tools Used: AutosysV11.3 (Job Scheduling), Control-M (Job Scheduling), ITRS, AT&T Portal, CA Spectrum(Prod), CA-SOI(Master) Operational Knowledge: Terraform Basic, VMware,Data Network, MS WORD, MS Excel

Timeline

Analyst - Coforge Ltd
10.2020 - Current
Application Support/Operations L1 - HCL Technologies Ltd.
02.2015 - 10.2020
Business Analyst - Epic Research Pvt. Ltd.
09.2013 - 12.2014
IPS CTM - Bachelor of Technology, Information Technology
03.2009 - 03.2013
Amar Public School - Intermediate ,
03.2008 - 03.2009
Ebenezer School - High School,
03.2006 - 03.2007

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