Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic

Aman More

Pune

Summary

I am an accomplished Technical Process Executive with extensive experience in IT service desk environments. My expertise lies in providing exceptional technical support and troubleshooting across various platforms, ensuring high levels of customer satisfaction.

Overview

3
3
years of professional experience

Work History

Service Desk Tech 1 Engineer

Compucom-CSI Systems India Pvt. Ltd
09.2024 - Current
  • Company Overview: Company Overview: Compucom-CSI Systems India Pvt. Ltd. provides IT services and solutions.
  • Provided first- and second-line technical support to offshore clients.
  • Handling issues related to software, hardware, and network-related issues within SLA timelines.
  • Acted as a single point of contact for IT issues, handling around 70 tickets daily via phone, email, and ServiceNow with efficiency.
  • Performed troubleshooting for Windows 10, Windows 11, macOS, and O365 applications.
  • Administered Active Directory tasks, reset passwords, and managed security groups.
  • Diagnosed and resolved Citrix VDI, LAN, WAN, wireless, and VPN connectivity issues.
  • Work for the asset management team, which includes tracking assets, reassigning assets, and retrieving assets from employees.
  • Assisted with the installation of new software applications, operating systems and hardware components on user workstations.
  • Diagnosed system errors using remote access tools and resolved them efficiently.
  • Performed troubleshooting activities on various software platforms such as Microsoft Office Suite, Adobe products.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

Senior Technical Process Executive

Infosys
12.2022 - 07.2024
  • Company Overview: Company Overview: Infosys is a multinational corporation that provides business consulting, information technology, and outsourcing services
  • Resolved issues related to Microsoft applications (Outlook, Teams) and managed SIM cards
  • Directed hardware and software tools and applications via IT Shop.
  • Categorized and assigned tasks to team members based on their skills and workload
  • Trained new recruits on client processes, facilitating their acclimation.
  • Collaborated with various teams to resolve ServiceNow tasks efficiently.
  • Infosys is a multinational corporation that provides business consulting, information technology, and outsourcing services

Education

Bachelor - Computer Science

Savitribai Phule Pune University
Pune, Maharashtra

Skills

  • Technical support
  • Active Directory
  • Windows troubleshooting
  • Network troubleshooting
  • Remote access tools
  • ServiceNow management
  • Asset management
  • Customer service
  • Team collaboration
  • Problem solving
  • Ticketing system
  • Hardware support
  • Python
  • SQL
  • ITIL framework
  • Unix
  • Scripting Language
  • Documentation Skills

Languages

English
Hindi
Marathi

Hobbies and Interests

Travel & Trekking, Developed an interest in travel and trekking as a way to explore diverse cultures and nature., Resulted in building resilience, improving physical fitness, and gaining a deeper appreciation for the environment., Engaged in trekking expeditions across various terrains, honing problem-solving skills in remote and challenging settings.

Accomplishments

  • Achieved top performer recognition for three consecutive months by maintaining a 98% issue resolution rate and excellent customer feedback
  • Effectively mitigated client escalations, ensuring high customer satisfaction.

Timeline

Service Desk Tech 1 Engineer

Compucom-CSI Systems India Pvt. Ltd
09.2024 - Current

Senior Technical Process Executive

Infosys
12.2022 - 07.2024

Bachelor - Computer Science

Savitribai Phule Pune University

Similar Profiles

CREATE PROFILE
Aman More