Aman Saxena
ServiceNow Developer / Consultant
Bangalore
Summary
ServiceNow Developer and Consultant with 6 years of professional experience. Enthusiastic about learning new technologies. Yearn to work with progressive team that utilize my skills to best of use.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
ServiceNow Consultant
Deloitte US India
Bangalore
05.2021 - Current
- Working as a Consultant in the Technical Services Offering Department for Deloitte US India.
- Assessing the initial problems faced by clients and suggesting as well as developing/improving the existing solutions for clients in terms of improving their operational processes for various departments.
- Working as a ServiceNow Developer/Consultant from Deloitte US India to for clients such as Exelon/State of Tennessee US to implement various modules such as ITSM(INC/PRB/CHG/Service Catalog/Guide), Automated test Framework, Service Portal
- Currently working for Takeda , A Japanese Pharmaceutical company for their innovation POD department , mainly handling their Request Module, and Identity and Access Management via ServiceNow modules.
- Working with critical data in takeda, maintaining it along with importing new data using Data Sources and Transform Maps.
- Participating in the Deloitte internal products such as SharkTanks for new modules such as HRSD, CSM.
- Awarded the Applause award by Deloitte in December 2021 for my work for Exelon Corporation
Software Engineer
ServiceNow
Hyderabad
03.2020 - 05.2021
- Responsible for handling one of the very critical instances that handles all customer instances in the world.
- Wrote well organized, reusable, less error prone code, which can handles all the edge cases.
- Built automations using servicenow platform on HI instance, which
completely eliminates the manual intervention of engineers. - Built products on top of service portal which simplifies the SRE engineers work.
- Involved in platform application development, Created Custom Applications and Workflows for various teams in ServiceNow under the Cloud Operations umbrella as well as Product umbrella.
- Achieved best performer of the quarter awards.
Associate Software Engineer
ServiceNow
Hyderabad
09.2018 - 02.2020
- Working as a ServiceNow Developer and building automation's for the Cloud Operations Dept.
- Working closely with the SRE's and TDO's to assess and build new automations for them.
- Understand what the SRE’s, TDO’s and Administrators do in the operations department to help and develop automatons for them using JavaScript and ServiceNow.
- Building automation using JavaScript in the Platform, they also require knowledge on SHELL Scripting.
- Test the same automatons using Selenium and Qunit.
- Build Alert Automatons for the SRE’s to reduce manual work from the SRE’s.
Associate Software Engineer
Abhra Inc
Hyderabad
03.2017 - 09.2018
- ServiceNow Developer responsible for gathering and documenting the requirements and parallely working on implementing the solutions.
- Involved in Enhancement of all major modules of ITSM.
- Good client exposure as i was directly dealing with clients (Albertsons - US), collecting requirements from them and implementing them on the platform.
- Worked on Client side and Server side scripting, UI policies, UI Actions, Client Scripts, UI Scripts, UI Pages, Business Rules, Script Includes, Scheduled Jobs. Also, involved in major version upgrade Sanity Checks.
Trainee Software Engineer
Abhra Inc
Hyderabad
09.2016 - 02.2017
- Trainee Software Engineer in the Implementation Team.
- Trained in ITSM module along with trained for getting the CSA and CAD certifications.
- Stack : JavaScript ES6, HTML, CSS, Angular Js, ServiceNow Tool
Education
Information Technology
04.2001 -
- Grade : 1st Division
- Awarded the Gold Medal for the Final Year Performance and Project.
- Activities and societies: Assistant Coordinator (Management of Events)Activities and societies: Assistant Coordinator (Management of Events)
- Developed a project on Gesture Based processing system as a final year project.
Skills
JavaScript
HTML5
ITSM
Service PortalsCustom ApplicationsService CatalogWorkflows
Flow Designer
CSS3
ServiceNow Scripting
Automated Test Framework
Automations
Integrations
Data Management(Data source/Transform Maps)
Certification
ServiceNow Certified System Administrator
Timeline
ServiceNow Consultant - Deloitte US India
05.2021 - Current
Software Engineer - ServiceNow
03.2020 - 05.2021
Associate Software Engineer - ServiceNow
09.2018 - 02.2020
Associate Software Engineer - Abhra Inc
03.2017 - 09.2018
Trainee Software Engineer - Abhra Inc
09.2016 - 02.2017
Uttar Pradesh Technical University - , Information Technology
04.2001 -